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IT Support Specialist

Inseriert am: 24.09.2018


































On the ball?
To support our Infrastructure & Operations Department in the IT Subdivision, FIFA is looking to recruit a confident, proactive and team-oriented
IT Support Specialist
Your duties


  • Provide a single point of contact for FIFA IT end-users, both on-site and remotely, in Zürich and at various event and tournament sites

  • Provide first and second level support for the entire landscape of IT services including hardware, digital workplace, systems and applications, A/V equipment, etc.

  • Follow established processes in managing incidents and service requests throughout their lifecycle, including capturing, assessment, triage, dispatch and resolution of tickets

  • Install, configure, test, maintain, monitor, troubleshoot and manage asset inventories of all end-user devices, such as laptops, tablets, mobile phones and printers

  • Perform relevant activities in the areas of user account and access management on various systems and platforms

  • Document guidelines, procedures and other knowledge articles
Our requirements


  • A minimum of five years’ IT experience, preferably in a similar support role

  • Hands-on knowledge of Windows 10 operating systems, Active Directory, Microsoft Office suite/ Office 365, Skype for Business

  • Knowledge of mobile technologies including mobile OS platforms (Android, IOS)

  • Familiarity with video conferencing and other audio/video equipment and technologies

  • Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers, etc.)

  • Knowledge of industry standard service desk processes and procedures

  • Good knowledge of English and business fluency in at least a second language (French, Spanish or German, the latter being an advantage)

  • Willing to travel globally (up to 10%)

  • Willing to provide on-call support on a rotation basis
You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click "apply here" and submit your application in English (motivation letter, CV, diplomas and reference letters).
Apply here
Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zürich
Human Resources
Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).

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