Technical Support (m/f) Microsoft Dynamics 365

Standorte : Genf,

Infrastructure

Job Beschreibung

As part of our Support Team, you are responsible for managing all the platforms and release requests for D365 and Dynamics AX 2012 that enable effective client operations and collaboration.

Your tasks. Your challenges. Your opportunities.

• Responsible regarding the deployment of Cloud and On-premise solutions, Backup-Restore and Issues and Batch troubleshooting


• Assess incidents and problem-solving within the customer considering the budget


• In addition to that you are responsible for setting up new components


• Working with onshore and offshore resources and coordinate them


• Responsible for ensuring that Avanade Policies and rules are followed


• Generating reports and submit them to the management


• Improve the support desk


• Provide excellent communication with our customers and build relationships with them

What we offer you:

At Avanade, you get both: the advantages of a large corporation and the entrepreneurial spirit of a dynamic team.

• Quick responsibility, meaningful activities and appreciative supervisors who support goals and interests


• Successful quick start: two-day onboarding event at the headquarter in Kronberg/Germany, personal career advisor, mentoring program


• 80 hours of training per year and MS certifications


• State-of-the-art equipment (laptop, smartphone incl. private use)


• Attractive salary package and paid overtime to senior consultant level


• Flexible working hours and home office options

Qualifications

About you:

You are likely to possess a degree in Computer Science, Computer Engineering, Information Technology, or similar degree; equivalent combination of education and experience may substitute for degree.

You are likely to have first experience in systems engineering and/or infrastructure work, including relevant training and education.

• You are likely to possess a degree in Computer Science, Computer Engineering, Information Technology, or similar degree; equivalent combination of education and experience may substitute for degree


• Basic knowledge of Microsoft Infrastructure is required


• Knowledge in Identity management (Active Directory, ADFS etc.)


• Knowledge of Servers (Windows 2012, Performance Analysis etc.)


• Knowledge about Network Services (DNS, DHCP etc.)


• Excellent communication skills, both oral and written fluency in French and English


• Good Analytical skills and highly creative in solving problems


• Be willing and able to travel as much as required by the needs of our customers and our business

Stellenausschreibungs-ID - 51910

Avanade ist der führende Anbieter von innovativen digitalen und Cloud-Services, Geschäftslösungen und designorientierten Ideen, basierend auf der Arbeit unserer kompetenten Teams und effizienten Microsoft-Technologien. Unsere Experten kombinieren technologisches und unternehmerisches Know-how mit einem umfassenden Branchenwissen, um genau die Lösungen zu entwickeln und umzusetzen, mit denen unsere Kunden sowie deren Kunden die gewünschten Ergebnisse erreichen. Die 29.000 Mitarbeiter von Avanade arbeiten in einem digitalen Netzwerk, das sich über 23 Länder erstreckt, gemeinsam an innovativen Ansätzen, die unsere Diversität und unsere Verantwortung in der jeweiligen Region widerspiegeln. Avanade befindet sich mehrheitlich im Besitz von Accenture und wurde im Jahr 2000 von Accenture LLP und der Microsoft Corporation gegründet. Weitere Informationen erhalten Sie unter www.avanade.com.

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