Job Detail

Company Description

Nexthink is a dream software company founded in 2004 and headquartered in Lausanne, Switzerland. With offices in France, UK, Germany, Spain, UAE, Saudi Arabia and the US, we are proudly represented by 300 Nexthinkers, more than 25 nationalities and 900+ happy clients from the Fortune 5000.

Nexthink is a leader in end-user experience management. By combining real-time endpoint analytics and end-user feedback Nexthink’s mission is to help IT improve business impact. Nexthink’s unique analytics & visualizations provide new insight and enable IT to adopt proactive operations, reduce costs and ultimately enhance end-user business productivity.

Thanks to our fantastic growth we are looking for new rock stars!

Job Description

• Review and deliver “Adoption plans” to customers, promote Nexthink horizontally and transversely, ensure that Nexthink is deployed and used by many users


• Ensure our customers are getting the value out of the solution


• Engage with customer executives and other influential stakeholders to identify, define, track and measure the overall impact of Nexthink


• Act as the voice of the customer and provide feedback to Nexthink's Product Management, R&D, Sales and Marketing teams


• Identify and escalate any critical issue or risk of renewals, work in collaboration with the Account Managers and Renewals Specialists


• Identify up-sell opportunities (Licenses or Services)


• Update our CRM database and ensure that customer data is always accurate

Qualifications

• 3-5 years of experience in IT (ideally a pre-sales or consultant background )


• Dedicated to ensure our customers get the value out of the solution


• Ability to balance customer interests and Nexthink’s ones


• Leadership, « Get Things Done » attitude


• Excellent collaboration skills


• Very well structured and organized


• Curiosity and continuous learning ability


• Ability to get access to CxO and to drive complex situations for strategic customers


• Strong customer facing and presentation skills, excellent verbal and written communication skills including the ability to lead/facilitate meetings and host webinars.


• Fluent in English and French (spoken and written).


• This role will require to travel up to 25%.

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

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