Job Detail

Stellenbeschreibung

Job Purpose:

Second point of contact for employees and managers for resolution of more complex HR issues related to areas of Benefits, Compensation, Labor Relations, Compliance, Organization Effectiveness, Reward and Recognition, and Workforce Staffing and to document all inquiries according to department standards. Provides resolution of complaints and inquiries escalated from Tier 1 that are more complex. Will liaise with either the Center of Expertise or HRBP when necessary, and escalate (Tier 3) when needed.

Responsibilities/Accountabilities:

• Ensures execution of End-to-End processes and all tasks associated from Employee Cloud/Workday. Conducts day to day HRIS transactional processing in Employee Cloud/Workday and other related HR Systems.


• Supports all HR COEs for executing Core, Common and Consistent, processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organization.


• Responsible for adhering to appropriate HR Operations KPI's will Assist HR Service Center Director in developing standard work, service level agreements and key performance indicators for all areas of the department.


• Conduct research of issues as appropriate and provide resolution in a timely manner.


• Create, monitor, and close out tickets in the case management tool, as well as work closely with other HR staff members, and HR systems to provide service and support to all other HR functional areas.


• Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution


• Enhances HRs reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to HR Operations


• Identifies escalation trends and opportunities for process change and/or new solutions. Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors

Benefits:

• Assist with the day-to-day administration of all company benefit programs through 3rd party administrator, including but not limited to assignment of new/transferring employees to correct benefit classifications, and ensuring timely application of employee add/drop/changes, implementation of any premium reimbursements or corrections.


• Serve as a Tier 2 contact for employees and managers regarding benefit related issues, questions and decisions regarding eligibility or other related topics.


• Ensure timely, professional, consistent and legally compliant responses are provided and documented as appropriate for every situation.


• Manage the service award program from offer to selection and through to delivery of award


• Manage monthly vendor payments and reconciliation against headcount/eligibility reports ensuring accuracy and timely payment avoiding unnecessary fees and/or penalties.


• Process monthly 401(k) and Non-Qualified plan funding and reconciliation periodically auditing to ensure accuracy of fund transfers (US specific).


• Document and communicate policies and procedures related to benefit administration that are consistent with programs and values.


• Assist in the performance of regular audits in conjunction with carriers to ensure accurate employee enrollment (eligibility, coverage).


• Manage the 3rd party administrator to ensure every aspect of the benefits processes are handled


• Assist with activity related to employee benefit communication, ensuring timely distribution of required information


• Provides support during open enrollment , open enrollment mailings, assisting employees with enrollment in Self Service (US specific).


• May be responsible for dependent/spousal verification activities.


• Support COBRA administration/payments through administrator (US specific)


• Support Tuition Reimbursement processing and coordination


• Coordinate and administer long term disability and leaves management and interface with Payroll


• Assist with the processing of life insurance claims and processes severances.


• Maintains the Benefits dashboard and run related reports as required.

Relocation:
Responsible for coordinating the relocation of employees domestically (personal car, family, pets, etc) through the third party administrator.
Generate relocation authorizations.
May handle either import or export of household goods coming into/out of the country
Manage the 3rd party administrator to ensure every aspect of the relocation process is handled
Deal with vendors and logistics firms to ensure shipments deliveries via phone and email
Coordinate any permanent and temporary storage as needed
Serve as a Tier 2 contact for employees and managers regarding relocation related issues, questions and decisions regarding eligibility or other related topics. Ensure timely, professional, consistent and legally compliant responses are provided and documented as appropriate for every situation.
Perform regular audits in conjunction third party administrator to ensure policy is being adhered to.
Work with external benchmarks and 3rd party administrator to ensure our relocation policies are compliant and competitive
Maintains the Relocation dashboard and run related reports as required
Manage the 457 and permanent residency visa process for Australia

Payroll: (EU Specific)

• Collect and analyze payroll data


• Input Batches for payroll processing


• Setup employee tax and direct deposit information


• Execute, and monitor payroll for various regions/countries payroll areas.


• Manage off-cycle payrolls for special pays


• Oversee and execute partial payments for mid-cycle new hires, and separations


• Scanning/filing of all payroll related documentation


• Maintain and communicate schedules for accurate data entry including direct pays, pay on demand, severance/salary continuance payments and retro pay


• Analyze and report post payroll data for anomalies conduct peer reviews as required to ensure data accuracy


• Modify employee pay data as required


• Create and submit reports to local regulatory and tax authorities as required.


• Prepare payroll funding information for management review


• Field inquiries from employees regarding pay


• Manage and communicate operational events with team members and counter-parts


• Reconcile payroll data to source documents for management sign-off


• Conduct payroll reporting in the various systems.

(Globally)

Ensure smooth integration of pay data to various CSL Payroll systems

(Globally)

May include Time and Labor Management (TLM) duties including but not limited to:

• Review exception reports and send notifications for processing errors and pending time off requests as well as export timesheet data for processing.


• Review of time off accrual balances


• Create TLM reports as required


• Support maintain employee information and supervisor timecard access.


• Troubleshoot and resolve any issues with TLM system

Education (Minimum education required for the role. This includes degrees, licenses, and certifications that are required to perform the job.)

• Associates degree within Business (social security expert) or HR related field required


• Bachelor’s degree in a related field 


• SHRM certification a plus.

Experience(Minimum years of experience and knowledge required to perform the job.)

• 2-5 years of experience in Swiss Payroll area, preferred in HR Operations and/or a Shared Services operation or closely related experience


• Professional use of Microsoft Office (especially Excel), SAP ECC (payroll), E3 (time management), ticketing tool and workday as a plus


• Experience in support multiple HR COE areas, such as Compensation, Benefits, Relocation, Expats, etc. 


• In depth knowledge of the specific COE area they support required.


• Knowledge of Case Management systems (ticketing tool), and HR Portal technology a plus


• Demonstrated ability to drive customer service and operational excellence.


• Experience working within a global HR shared services model highly desired


• Demonstrated high level of integrity when dealing with sensitive and confidential information


• Multi-lingual capabilities in EU a must (English and German), other languages as plus


• Demonstrated ability to meet SLAs, and use of Metrics and Analytics to measure performance