Purpose:
The Service Delivery Coordinator is responsible for coordinating the steady state service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
The Service Delivery Coordinator is focused on :
Delivering service that meets SLA and delights the customer
Developing strong internal and external relationships
Achieving productivity improvements and cost control
Assisting the Service Delivery Manager in the transforming and growing the business
Key Role Tasks and Activities:
Act as a customer and internal point of contact for assigned contracts
Responsible for the effective co-ordination of external / internal queries / escalations
Support of asset management database to agreed data quality levels
Responsible for co-ordinating end to end MACD Move Add Change Delete
Liaise between customer and Xerox Supply Chain and logistics teams.
Maintain Process and Procedure manual
Service Improvement Planning including Root Cause Analysis
Co-Ordinate and gather Financial data for monthly billing reconciliation
Contribute to the P&L performance through cost control and innovation
Provide necessary support for contract change management
Maintain customer relationships
Other duties as required
Essential Experience
Excellent communication skills
Excellent organizational skills
Problem solving skills
Project Management training (Basic)
Good knowledge of Microsoft Office Products
XL
Word
Power Point
Outlook
Visio
Proven track record in the delivery of high quality customer service
Proven ability to work as part of a flexible fast changing environment
Fluent in French and English
Desirable Experience
Good commercial awareness
People Management Experience
Demonstrable ability to operate at prime customer contact level
Proven experience of delivering complex projects
Lean 6 Sigma Qualification (or similar)
ITIL (or similar) to minimum foundation level
Process and Quality Management
Additional Requirements
Title:Service Delivery Coordinator - English (2 years contract)
Location:Romania-Iasi-Iasi
Requisition ID:18004743
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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