Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
Learn more at www.xerox.com.
Major responsibilities:
• To manage the resolution of Partner/ Customer queries within corporate guidelines
• To demonstrate the ability to react professionally in disputed or heated situations
• To create solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox
• To encourage positive Partner behavior through feedback on QMS system
• To ensure Partner compliance with Portal functionality where available
• To ensure compliance with corporate guidelines encompassing in particular ethical and financial rules
Background, skills, experience and qualifications:
• Fluent German language
• 2 years of experience in finance related role or customer interaction role
• Ability to work closely with customers & negotiate effective outcomes to their problems
• Excellent analytical and reconciliation skills
• Self-motivated and willing to learn new skills
• PC literacy and a good command of English language
• Any experience in a similar role will be considered an advantage
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title:Query Agent with German
Location:Bulgaria-Sofia-Grad-Sofia
Requisition ID:18005025
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