Query Associate with French
Query Associate for Spanish speakers.
The role includes:
Managing the resolution of Partner/ Customer queries within corporate guidelines,
Demonstrating the ability to react professionally in disputed situations;
Resolving queries and claims;
Creating solutions, that meet partner/ customer satisfaction;
Reporting activities;
Ensuring compliance with Business Rules and corporate guidelines.
We are looking for a motivated specialist with previous professional experience in a similar role and with excellent command of Spanish.
What else is important: professional result-oriented approach, ability to work solo and in a team, flexibility and a curious analytical mind.
If the roles sounds interesting to you and you would like to understand more, apply by sending your CV and let`s have a conversation!
Primary Responsibilities:
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input
Candidate Education:
Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent
Candidate Background:
Minimum Superior Customer Service/Relation skills including second level question probing ability
Minimum Excellent written and oral communication skills.
Minimum Computer Navigation & Typing Skills 25 wpm
Minimum Ability to complete required training program
Minimum Must have dependable work history
Minimum Must respond to every call with a sense of urgency and give direct, accurate information.
Minimum Familiar with computers and Windows-based applications
Minimum Must have the ability to perform in a professional and courteous manner at all times
Minimum Must be clear spoken and have strong verbal and written communication skills
Preferred May need billing-medical billing, collections or telesales expertise. Some roles may have bi-lingual or licensure specifications.
Additional Role Requirements:
Candidate will need to be 18 years of age or older
Ability to pass a Drug Test (only applicable to job roles in the United States)
Ability to pass a Background Investigation including Credit Check (only applicable to job roles in the United States)
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title:Query Agent with Spanish
Location:Bulgaria-Sofia-Grad-Sofia
Requisition ID:18005022
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