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Account Support Manager

Primary Location Meyrin, Canton of Geneva, Switzerland

• Overview


• What you need to know about the job


• Testimonials


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Overview

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

Status: Full-Time
Level: Mid
Travel: No
Glassdoor Rating: 70%

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Good listener8Goal-oriented9Proactive8Communicator10Relationship expertise7Results-driven10110

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What you need to know about the job

Job ID 1029728
Date posted 10/2/2018
Primary Location Meyrin, Canton of Geneva, Switzerland
Job Category Services
Schedule Full time
Shift No shift premium (Switzerland)

Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work.

Our new innovative IT services organization is HPE PointNext.  We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

We are looking for a Account Support Manger for the Swiss French part of the organisation who delivers DCC contracts for several customers in that area.

Responsibilities:

• Apply technical knowledge to operate a technology area (HPE Server and Storage portfolio) to or top customers in Swiss Romande.


• Integrate technical knowledge and business understanding to create solutions for customers.


• Manages and leads the AST (Account Support Team) to deliver contractual obligations to meet customer expectation.


• Identify potential escalations and alert management proactively.


• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.


• Balance internal needs with customer needs within defined parameters.


• May identify additional services that could lead to future service revenue growth.


• May provide technical consulting during contract renewal discussions.


• Build strong relationship with management in assigned accounts.


• Influence delivery decisions on assigned account plans.


• Drive Customer Expectation management as part of escalation process.


• Manage small projects/programs in the team.


• Will be part of the MOD (Manager on Duty) team in Switzerland.

Education and Experience Required:

• Bachelor's degree preferred or similar degree holder (technical field).


• 4-6 years working experience in related fields desired.

Knowledge and Skills:

• Broad knowledge of company products and services offerings, focus on HPE Server and Storage portfolio.


• Basic knowledge of corporate organization, job, and policies.


• Comprehensive business, respective technical, or functional knowledge.


• Well versed in core technical competencies (OS, networking, core company applications).


• Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.


• Active listening skills and ability to adjust messages to audience level.


• Problem-solving skills (proactive, reactive and creative).


• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.


• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.


• Basic project management, communication, and analytical skills.


• Able to suggest operational efficiencies.


• English and French language skills.

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

Want to know more about HPE? Then let’s stay connected!

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twitter.com/HPE_Careers

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

Testimonials

Vision is key to embrace change and gravitate towards the future. Strategy and actions contribute to achieving your goals. However a dedicated team is essential for reaching ultimate success. My team gives me the energy required to be successful at HPE.

Julien BertinAfrica & Greece Managing Director

My favorite thing about the culture here is the amount of collaboration that goes on throughout the company.

Chris RasberryFinance Project Manager

With a company as vast as HPE, you never know what’s going to come up, so it keeps you on your toes, excited for the next challenge.

Kristine SteeterAMS HR Operations and Global Services VP

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