Job Detail

Senior Manager, Workforce Planning

Switzerland - Geneva

APPLY NOWExpedia

Team & Job Description

The Workforce Planning Team for Expedia Group Lodging Partner Services supports the lodging organization by forecasting workload for stakeholder teams and modeling staffing scenarios to ensure partner onboarding, account management and support tasks are completed within targeted timeframes and to partner satisfaction.

To expand workforce planning support to the broader Account Management organization, we are seeking an experienced Senior Manager to lead a team of data-oriented, analytical professionals with a drive for learning and self-improvement who seek to enable positive results for the business. 

To be successful in this position you will need to confidently lead a high-performing team, with an entrepreneurial mindset and able to operate with minimal guidance. You will handle multiple tasks and projects simultaneously, establish priorities, and drive delivery of high-quality outputs in a dynamic work environment with overlapping deadlines and short time constraints. 

What you'll do

• Lead demand planning efforts for the account management organization including building and maintaining forecast models, presenting key findings, recommending staffing, and securing buy-in for recommended actions from business owners and other stakeholders


• Work collaboratively with stakeholder teams to gain a profound knowledge of workstreams and performance metrics and act as a key advisor to leadership in defining productivity


• Hire, train and actively coach a team of analysts to successfully develop and maintain demand, workload and staffing forecast models based on historical data to be used in short-term operational execution and long-term budget planning


• Provide primary input to the quarterly forecast model, partnering with both finance and account management leadership to ensure accurate and timely completion of all forecast deliverables


• Advise the business on appropriate metrics for productivity measurement and aid in development of reporting and tools used to achieve said metrics


• Analyze data to identify trends and/or patterns and make recommendations as appropriate to reduce workload and improve productivity for stakeholder teams.  Monitor and track the results of recommendations as appropriate


• Lead weekly/monthly/quarterly forecast and performance reviews with management teams, and recommend appropriate courses of action to achieve organizational goals


• Identify areas for improvement across all workforce planning functions and processes and build action plans to ensure adoption of changes by the team and stakeholders

Who you are

• Bachelor’s degree required, preferably in Mathematics, Economics, Engineering or Data Science. Advanced degree preferred


• Seven or more years of strategic workforce and demand planning experience in increasingly higher responsibility roles


• Five or more years of experience managing a group of workforce planning analysts


• Experience working in and supporting highly diverse teams across multiple global sites and time-zones


• Outstanding verbal and written communication, with proven record of presenting to and gaining consensus from senior leaders


• Excellent problem-solving skills, self-motivation and the capacity to work in a high-performing team with tight deadlines 


• Excellent written and oral communication skills with experience presenting to stakeholders at the most senior level


• Competence in use of analytical tools including Excel, database querying (SQL), relational databases, Business Objects, Salesforce, Tableau, SAS, etc. 


• Intellectual curiosity for what drives the business


• Passion for innovation and continuous improvement

Why join us 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.APPLY NOW