Job Detail

Senior Analyst, Workforce Planning

Switzerland - Geneva

APPLY NOWExpedia

Senior Analyst, Workforce Planning

The Expedia Group Lodging Partner Services Workforce Planning Team supports the lodging organization by forecasting workload for stakeholder teams and modeling staffing scenarios to ensure partner onboarding, account management and support tasks are completed within targeted timeframes and to partner satisfaction.

To expand workforce planning support to the broader Account Management organization, we are looking for data-oriented, analytical professionals with a drive for learning and self-improvement who seek to enable positive results for the business. 

To be successful in this position you will need to possess an entrepreneurial mindset and be able to operate with minimal guidance while owning end-to-end deliverables. You will handle multiple tasks and projects simultaneously, establish priorities, and drive delivery of high-quality outputs in a dynamic work environment with overlapping deadlines and short time constraints. 

What you’ll do

• Work collaboratively with account management teams to gain a profound knowledge of workstreams and performance metrics


• Develop and maintain demand, workload and staffing forecast models based on historical data to be used in short-term operational execution and long-term budget planning


• Maintain historical data hygiene as well as proactively adjust forecast models to account for changes in business processes and metrics


• Analyze data to identify trends and/or patterns and make recommendations as appropriate to reduce workload and improve productivity for stakeholder teams.  Monitor and track the results of recommendations as appropriate


• Anticipate and plan for adequate non-productive activities including project work, vacations, personal leave and other non-productive time to determine appropriate staffing coverage needed for consistently high levels of partner support


• Research and Identify potential risks in staffing levels.  Develop and implement escalation plans to avoid or mitigate the risks as needed


• Utilize system reporting tools to analyze current business processes and to support continuous process improvements


• Assist with creation of forecasts presentations as needed by team management 

Who you are ?? 

• Bachelor’s degree required, preferably in Mathematics, Economics, Engineering or Data Science


• Four or more years of experience in a strategic workforce planning role for a global organization


• Experience partnering with teams based in multiple countries and time-zones 


• High performance in prior roles, with increasing levels of responsibility and independence 


• Excellent problem-solving skills, self-motivation and the capacity to work in a high-performing team with tight deadlines 


• Excellent written and oral communication skills with experience presenting to stakeholders at the most senior level


• Competence in use of analytical tools including Excel, database querying (SQL), relational databases, Business Objects, Salesforce, Tableau, SAS, etc. 


• Intellectual curiosity for what drives the business


• Passion for innovation and continuous improvement

Why join us 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.APPLY NOW