Project Manager – Digital Customer Experience Team - EMEA/LATAM (temp for 9 months)

Switzerland, Zug, Rotkreuz RDI

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• Job facts

Project Manager – Digital Customer Experience Team - EMEA/LATAM

Roche Diagnostics is setting up a centralized Digital Customer Experience Team to lead digital marketing innovation across the EMEA/LATAM region.

The mission of the team is to accelerate digital transformation and move mountains to enable the EMEA/LATAM region to become a frontrunner in digital customer experience within Roche Diagnostics. As a member of this newly created team of 5 individuals in a diverse set of roles, you will set the North Star for digital customer experience and create an industry-leading customer experience that will have a positive impact on both customer satisfaction and business results.

You will work, together with a group of affiliates across EMEA/LATAM, on several high impact projects to increase digital maturity in the affiliates and drive business results. You will be responsible for creating, maintaining and validating the innovation funnel by developing Minimal Viable Products (MVPs) and leveraging data from these MVPs to establish validated learnings.

This is an exciting opportunity for an experienced Project Manager to join this highly collaborative, self-managed team for a 9-month temporary assignment based in Switzerland (Rotkreuz) to work in a fast-paced, agile environment with a start-up mentality and bring customer experience to the next level.

In this role, you will:

• Be part of Roche Diagnostics future approach for unique customer experiences


• Drive and lead projects to bring digital customer experience in the region EMEA-LATAM to the next level, moving us from ‘what would Amazon do?’ to ‘what would Roche do?’


• Lead a multinational, cross-functional team


• Develop project estimates, budgets and timelines


• Monitor and track projects, produce and distribute status tracking reports and provide proactive recommendations to ensure projects are delivered on time, within scope & budget


• Manage communication and approvals


• Identify and secure project resources, including third-party vendors, as needed


• Serve as a liaison for internal and external resources (including analytics, agencies, etc.)


• Identify and implement ways to improve project management through process improvements, technology solutions, etc.

  Furthermore, you will bring the following skills and experience:

• Strong digital customer experience focus and a positive can-do attitude; able to demonstrate flexibility and effectively manage to change priorities


• Minimum five years of project management experience


• Experimental mindset, not afraid of killing your darlings, working with MVPs


• Infectious enthusiasm and ability to mobilise and influence affiliates and Senior Leaders to a more digital mindset


• Ability to work collaboratively within a complex business environment


• Experience collaborating with and influencing Senior Leaders


• A great teammate with a track record of delivering extraordinary results in a meaningful, dynamic, global environment


• Excellent communication and storytelling skills


• Strong organizational and analytical skills


• Willingness to travel (30%)

It is a plus if you bring Roche experience and understanding of Roche Diagnostics commercial business.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Who we areRoche Diagnostics International Ltd in Rotkreuz is one of the world's leading providers of diagnostic system solutions for clinics, laboratories and doctors' offices. The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostics' main sites. Read more.
  
  Roche is an equal opportunity employer.


• Job facts
  
  
  
  • Location Switzerland, Zug, Rotkreuz RDI
  
  
  • Function Sales & Marketing
  
  
  • Subfunction Digital / E-marketing / New Channels Marketing
  
  
  • Schedule Full time
  
  
  • Job level Individual contributor
  
  
  • Job type Temporary (Fixed Term)
  
  
  • Division Diagnostics
  
  
  • Posted since 2018/09/06
  
  
  • Job-ID 201809-120035
  
  


• Get in touchMrs. Barbara Alma André Vandaele


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