Head Business Service Management & Solution Design

In this exciting position, member of Cembra’s Business Solutions department, you will own and manage all the bank's applications and services from a business perspective and define the roadmap of the service inventory. You will be in close collaboration with the commercial and enabling functions to provide business solutions and services and with IT to drive their evolution and ensure SLAs are met. For this position at our headquarter in Zurich-Altstetten we are looking for a committed and service-oriented personality with the experience in banking applications, excellent analytical, design and problem solving abilities. We are looking forward to your application.Key responsibilities

• Definition, ownership and management of a unified Service Management framework for the Bank


• Responsible for owning, defining, designing and running the bank’s services, business applications and digital products under this unified framework including service TCO, service SLAs and KPIs


• Single point of entry for all changes initiated by the commercial and enabling units, working closely with them to translate business needs to requirements


• Work in close collaboration with strategy and architecture and business stakeholders to define the roadmap of the business applications and the evolution of business services


• Work with IT to drive application evolution (change) and ensure agreed upon availability- and performance-SLAs are met (run)


• Ensure business productivity management and work closely with process engineers to optimize the business processes


• Provide centralized incident handling and change support for the business services and applications (analysis, consolidation, prioritization and coordination) where the team has business responsibility


• Personnel and functional leadership of two teams and specialists (recruitment, coaching, employee development with goal setting, performance reviews and resource planning)

Your profile

• Master degree in engineering, economics, business management and/or IT


• Minimum of 10 years’ experience in banking business and business processes


• Minimum of 5 years’ experience in business service management and solution design


• Several years leadership experience with ability to define the strategy for the department


• Excellent analytical skills with design and problem solving abilities


• Ability to grasp complex systems and to implement practical solutions


• Excellent communication and negotiation skills and ability to interact with all levels in the organization


• Fluent in English, German is a plus

Contact:

Daniel Eglauf

Recruiting Specialist

About UsCembra Money Bank AG is a leading Swiss provider of consumer finance products and services. Its product range includes personal loans, auto leases and loans, credit cards and insurance sold with these products as well as invoice financing, deposit and savings products.



Headquartered in Zurich-Altstetten, the Group has operations across Switzerland via a network of 18 branches as well as alternative sales channels such as the Internet, credit card partners, independent agents and more than 3,600 car dealers.



Cembra Money Bank AG is an independent Swiss bank and has been listed on the SIX Swiss Exchange since October 2013. It has over 800 employees from 38 nations and more than 830,000 customers.Apply now
We only accept direct applications for this position.