Job Description

Your future @ Agility Europe

Freight Forwarding is in the middle of a major, necessary transformation. With more than 20’000 employees worldwide, Agility architects supply chain solutions for its customers and successfully combines traditional freight forwarding with innovative solutions to serve global trade – enabled by technology. Our employees are our most valuable asset and we want the best people to accompany us on this exiting journey.

We are currently looking for a new member to our Regional team based in Basel, Switzerland:

Regional Operations Account Manager

What we offer

You will have the opportunity to work for a dynamic and growing company with a strong empowerment culture within a multicultural environment. You will serve as the primary Operations contact for a global account. As part of the Strategic Customer Engagement process, you will field requests and initiate internal issue resolution. In this role you will work closely with country operation teams, operational centers (global/regional) and Key Account Managers (global/regional) to ensure alignment between customer expectations and Agility performance, reporting analysis and process management.

Your responsibilities 

• On-board, implement and manage new lanes within area and region of responsibility, including operational processes through SOP’s, in alignment with the global SOP


• Act & support internal and external stakeholders as matter expert related to role


• Assure close collaboration and communication between customer and all internal stakeholders


• Periodical review of customer specific Key Performance Indicators and trends


• Ensure that within the region all internal and external customer reports/ analysis/ information are performed/ established (according to valid SOPs and/ or to internal guidelines, for global accounts in liaison with Global CSC)


• Drive strategic customer and internal process improvement initiatives including Corrective Action Plans based on RCA’s (Root Cause Analysis), assuring product safety and customer satisfaction (including process automation initiatives)


• Evaluate regional customer satisfaction and drive continuous improvement of partnership


• Drive, manage and support projects related to the area of influence and beyond


• Arrange, prepare and execute periodical Business Review in collaboration with Account Managers


• In charge of ad-hoc quotations requested by customer (in collaboration with NPC’s, regional account manager and Tender Management where needed)


• Act as 1st escalation level of irregularity handling