IT Operations and Infrastructures Agent (F/M)

The company

Swatch is a leading Swiss watch maker and one of the world's most popular brands. The first Swatch watches surprised everyone with their revolutionary concept, creative design and provocative spirit. The brand philosophy is based on color, movement, lightness and transparency, which can be seen in every Swatch product and project. The brand maintains a strong presence in the world of sports and art.

In order to reinforce the Information Systems team in our HQ in Bienne, we are currently looking for a

 

IT OPERATIONS & INFRASTRUCTURES AGENT(F/M) 100%

Job description

You role is to ensure IT business continuity and support for assigned productive systems and services in our company, with specific focus on Infrastructure Operations, Application Operations, Service Desk and Field Services, applying IT best practices and monitoring systems availability using given service monitoring methodologies.

 Main responsibilities will include:

• Provide 1st and 2nd level support for the IT infrastructure


• Responsible for IMAC operation (Install, Move, Add and Change) and monitoring of needed IT tools (i.e. PC, Laptop, VPN, peripheral devices etc.)


• Guarantee the proper monitoring during business hours of the business critical systems of the Company, utilizing given IT ticketing and monitoring tools


• Manage problem-solving tasks and ensure proper escalations to Management and proper involvement of suppliers to solve issues when needed


• Guarantee high quality physical intervention to promptly solve field issues blocking the daily business of the employees


• Update Documentation System, documenting all user related information


• Close collaboration with Swatch Group IT Services


• Operationally manage the IT Inventory


• Support or lead assigned IT Operations and Infrastructure projects

Profile

Proactive, flexible and service oriented, you possess excellent communication skills as well as a talent for organisation. You are used to work in fast moving, complex environments, interacting with a wide variety of people, and know how to set priorities. In addition, you are able to solve problems autonomously and take responsibility for your work.

Professional requirements

Proactive, flexible and service oriented, you possess excellent communication skills as well as a talent for organisation. You are used to work in fast-moving, complex environments, interacting with a wide variety of people, and you know how to set priorities. In addition, you are able to solve problems autonomously and take responsibility for your work.

You bring a Degree in Computer Science or equivalent and possess a first experience in IT Operations and Infrastructure management.

Languages

Your mother tongue is German or French and you are fluent in English (mandatory). Italian is a plus.

Contact

If you feel this challenging opportunity meets your expectations, please click on the APPLY link to apply online.

Job location

2502 Biel/Bienne

Company address

Swatch Ltd

Länggasse 85

CH-2502 BielApply for this job