In this interesting role you will be responsible for delivery of the Banks Change and Release process, including management oversight of the Configuration Management process, reporting directly to the Team Manager Service Management and Transition. You will lead a team of two specialists in the definition, management and improvement of process, including responsibility for respective frameworks, tooling and controls. For this position at our headquarter in Zurich-Altstetten we are looking for a committed and service-oriented personality with strong analytical skills and extensive experience with Change and Release Management Processes and Systems. We are looking forward to your application.Key responsibilities
Management and improvement of Cembra’s Change, Release and Configuration Management policies and standards, acting with a large degree of autonomy
Drive an ITIL best practice approach, and ensure compliance with defined procedures
Own the Change Management process within Cembra, ensure a smooth and auditable process that is understood by all stakeholders across the Bank
Plan and manage all Changes effectively, ensuring benefits and risk are analysed and the delivered changes create expected business value
Manage and oversee the master release schedule for the bank, including coordination and oversight of all release deployments
Ownership of the Change, Release modules in Service Now, including ensuring correct recording of all Change, Release and Configuration activities
Develop strong relationships with key stakeholder functions such as Test Management, Software Engineering, Service Operations
Define robust KPIs and Metrics for Change and Release Management and establish a reporting dashboard, including creation of reports suitable for the respective management levels
Liaise with third party vendors and contractors to ensure that Change and Release Management processes are understood and correctly executed
Provide consultancy to other Service Management functions regarding ITIL processes
Formulate long term strategic service improvement plans for Change and Release Management, ensuring cost optimization and efficiency gains
Contribute to other IT Projects/Initiatives, providing support and advice as required
Your profile
Extensive experience with Change and Release Management Process and Systems
Previous experience leading a team in Change and/or Release Management or demonstrable experience in a similar area
Good knowledge of Configuration Management principles
Knowledge of software development methodologies advantageous
Experience with Service Now or other ITSM tools, for example Remedy, HPSM
Able to develop relationships across all levels of the organization and effectively manage expectations
Experience with design and implementation of other service management processes such as Incident Management, Problem Management desirable
Excellent analytical skills, comfortable with analysis of information and able to represent results in a clear and concise manner
Strong communication skills and the ability to work both individually and in a team
Excellent working knowledge of English (written and spoken) required. German advantageous.
Contact
Rahel Züllig
HR Manager
About UsCembra Money Bank AG is a leading Swiss provider of consumer finance products and services. Its product range includes personal loans, auto leases and loans, credit cards and insurance sold with these products as well as invoice financing, deposit and savings products.
Headquartered in Zurich-Altstetten, the Group has operations across Switzerland via a network of 18 branches as well as alternative sales channels such as the Internet, credit card partners, independent agents and more than 3,600 car dealers.
Cembra Money Bank AG is an independent Swiss bank and has been listed on the SIX Swiss Exchange since October 2013. It has over 800 employees from 38 nations and more than 830,000 customers.
Apply now We only accept direct applications for this vacancy.
