Job Detail

Job Description:
Capco is a global business and technology consultancy dedicated solely to the financial services industry. Our professionals combine innovative thinking with our unrivalled first-hand industry knowledge to offer our clients consulting expertise, complex technology and package integration and managed services to move their organizations forward. Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce costs and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Asia and Europe.

Are you self-motivated and solution-oriented? Do you excel in a fast-paced, dynamic environment? Are you excited about taking on new challenges, making impactful changes and becoming exposed to new clients, business issues, technologies and people? Capco prides itself in finding innovative solutions for its clients. If you join us, we offer you the chance to help resolve significant business issues and transform operations for some of the world’s largest financial services institutions during a period of sweeping industry change. We want to get to know talented individuals who are quick on their feet and who offer a unique perspective to us and our clients.

Key responsibilities:

• Work with business unit heads and end users to gather, understand, and define business requirements


• Assess current state and develop target process flows, use cases, workflows and user stories to support the design and development of CRM solutions for our clients


• Liaise with business and IT to bridge functional and technical requirements. Manage traceability across the streams


• Conduct / coordinate walk through sessions of business and functional requirements with business and IT stakeholders, validate and sign offs.


• Assist the vendor with design, configuration, process and user story mapping


• Collaborate with build, test and business teams for solution verification


• Document key artifacts including requirements, user guides and training material and able to use enterprise tools such as JIRA


• Participate in meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

• Bachelor’s Degree in Computer Science or Business Management


• 5-7 years of experience in banking and financial services


• At least 3 years of Business Analysis experience gathering and validating requirements, mapping process flows and documentation


• Strong functional understanding of Microsoft Dynamics platform, product roadmap and add-Ins


• Involved in at least 2 full scale enterprise wide CRM implementation programs


• Knowledge of software applications and architectures


• Knowledge of other leading CRM tools such as Salesforce etc. is advantageous


• Hands on experience with standard SDLC, Agile and DevOps project methodologies


• Excellent written and verbal skills


• Proficient with Microsoft Excel, PowerPoint, Project and Word

• Microsoft Dynamics, Business Analyst, MS Office Suite

• Language: English, German, French is a strong plus


• Travel: 100% on site at client for certain period of the time (South Asia)