Job Detail

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 34,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organisations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy.  As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who voted us number 5 on the Great Place to Work® - World’s Best Workplaces 2018 list.  We make the future work for everyone.

The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN). The group is powered by nine lead brands: Adecco, Modis, Badenoch & Clark, Spring Professional, Lee Hecht Harrison, Pontoon, General Assembly, Adia and YOSS.

The objective of the Service Delivery Director is to lead implementation of contracts and orchestration of service delivery, in collaboration with countries, for our Top 80 clients representing €4.5B of revenue. Top Priorities will be:

• Fill Rate


• Attribution


• Associate Productivity & Experience


• Operational Efficiency


• Total Cost of Ownership


• Innovation & Technology

• Work in conjunction with the country delivery teams to maximise revenue, profitability and client satisfaction for select Diamond and Gold clients, prioritised accordingly.


• Service Delivery Director will engage the client at multiple levels to gain understanding of their requirements, build trust and represent the client’s interests in the field.


• Work with the client and country teams to define a Target Operating Model for the client together with KPIs.


• Define best practices together with the local teams, the broader Adecco organisation and client to deliver the TOM and scale these best practices across the countries where Adecco is engaged with the client.


• Work with the client and Adecco’s country delivery teams to optimise the operation according to clear analytics and lean principles to drive both efficiency and %GM.


• The role will be measured based on client satisfaction, revenue growth, %GM, market share and client KPIs

• At least 3-5 years’ experience in a program management or operational delivery role


• Proven experience building and nurturing client relationships


• Proven experience with HR service delivery models


• Experience working in an international context within a large organisation is desirable


• Bachelor’s Degree together with demonstrated program management, six sigma or lean management experience


• Advanced level of English language – written and oral


• Additional languages are an asset, especially French, German, Italian or Spanish


• Travel Requirement 50-70%

This job advert is posted by Adecco Group AG with registered address at Bellerivestrasse 30, 8008 Zürich, Switzerland.  www.adeccogroup.com