Your role:
In your role as Executive Services Technician, your responsibilities will include (but are not limited to):
• 24x7 support (on-call availability required)
• Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
• Ensuring desktop and personal devices interconnect seamlessly with diverse systems including authentication systems, file, email and application servers as well as administrative systems
• Home support including troubleshooting of software, hardware and network devices
• Direct interaction with vendor support contacts to resolve technical problems
• Collaboration with other IT teams as appropriate to determine and resolve issues
• Pre-meeting and in-room conference room testing and support of audio / visual equipment as needed
• Onsite support of internal and external meetings and Events (i.e. Board Meetings, Stock Holder Meetings, Town Halls)
• Developing and maintaining operational and configuration documentation for all supported hardware and software
• Conducting research and remain current on emerging products, services, protocols and standards and provide recommendations for technical enhancements
• Preventative maintenance and diagnostic activities
• Traveling to off campus locations to provide technical assistance when required
• Maintenance of Executives' software and hardware inventories
• Configuring multiple monitors
• Mapping network drives
• Mapping printers
• Building computers
• Remote Assistance
• Secure Comm Gateway (SCG, Connect Me)
Executive Services Support Analyst
City:
Zürich
Job Type:
Full Time
Country / State:
Switzerland - Zürich
Function Category:
Information Technology (IT)
Join us:
We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.
Contact Details:
UBS AG Recruiting Switzerland
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your team:
You will be part of a highly skilled technical team providing support to the firm's top Executives. You must have solid technical and presentation skills and be adept at prioritization of incidents. The ideal candidate will have previous experience with Executives within a global financial services institution and would be able to identify recurring problems and work toward root cause analysis with proactive preventative solutions. You must also be able to work with a global team to ensure consistency of service while promoting an industry leading End User Experience.
Your expertise:
• Desktop support experience
• Supporting conference room audio and video equipment
• Supporting TelePresence, Tandbergs, and other desktop video solutions
• Familiarity with emerging end user technologies (i.e. iPhones, iPads, Android based phones)
• Supporting Operating Systems (XP, Windows 7, OS X, Blackberry, iOS)
• Supporting Software (Microsoft Exchange 2003/2010, MS Office 2003/2010, MS SharePoint, MS Lync – Live Meeting \\ Meeting Place, Browsers, Chat, Good for Enterprise)
• Supporting and configuring Mobile Devices (Blackberry, iPhone, iPad, Nokia)
• MDS Apps (Bloomberg, Reuters, Factset)
• Hardware experience (Dell, HP, Avistar, TelePresence, Audio / Visual)
• Network skills (Wi-Fi, Mi-Fi, Routers, Hubs)
• Ability to work independently and to manage competing priorities
• Excellent skills/abilities in: organization, planning, multi-tasking, flexibility
• Extreme level of discretion in handling confidential information
• Excellent desktop support skills and personal communication skills with senior Executives
• Knowledge of Windows networking fundamentals including routing, TCP/IP, DNS & DHCP
• Vendor support coordination and service ownership
• Strong skills associated with bridging technical problems that cross functions, such as understanding cause and effect and root cause relationships for complex IT problems
About us:
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Your colleagues:
Job Reference #: 188975BR
Business Divisions: Corporate Center
Title: