GCS Functional Lead STS

Switzerland, Zug, Rotkreuz RDI

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• Job facts

For our Global Customer Support (GCS) department, we are looking for a Functional Lead for our Coagulation / Hematology / Urinalysis products.

Global Customer Support is the global organization responsible for technical services in the Roche Diagnostics Division. More than 500 co-workers at various locations around the world provide support, training and information to local and regional service & support representatives.

In this position you will, as a subject matter expert, represent Global Customer Support on Coagulation / Hematology / Urinalysis to the Business Life Cycle Team (LCT):

• Act as primary point of contact between the LCT and GCS


• Assist LCT for Product Development;


• Ensure early involvement of GCS for optimal design for service ability


• Coordinate with GCS department leaders on the provision of sufficient and appropriately trained GCS resources to projects


• Support GCS Project Leaders in Service Requirement management


• Drive Technical Service Cost optimization for the LCT in collaboration with Technical Product Managers;


• Consolidates Service Costs for all platforms under the Functional lead responsibility and uses to drive actions based on the evolving service costs after product launch


• Ensure that Service KPIs are aligned with LCTs, communicated and acted upon


• Support GCS departments;


• Provide accurate and timely input from the LCTs for budget prioritization


• Align on goal-setting with LCT and GCS Department Leaders concerning product launches and product care


• Contribute to the execution of strategic and operational plans for assigned Life Cycle teams.


• Escalate open issues from GCS to Project Leader and if required Lifecycle Leader (for matters impacting time, cost performance and other key metrics)


• Identify and align on LCT specific projects/initiatives with an appropriate time allocation

Qualifications:

• University degree or higher in Natural Science (e.g biology, chemistry) or professional education in a medical technology area (e.g. MTA)


• Proven-track record of excelling in an interdisciplinary, cross-functional, international project teams in a matrix environment


• Excellent negotiation and communication skills as well as fluency in English


• Strong strategic, analytical and critical thinking skills


• Experience in project management, planning and prioritization skills with ability to multitask and adapt in multi-cultural environment.


• Experience / knowledge on Coagulation, Hematology or Urinalysis systems as a plus


• 5 years’ experience in the Diagnostics industry in a support role as a plus.


• Willingness to travel (up to 20%)

If you still have questions, then please check our FAQs and videos on careers.roche.ch/faq

• Who we areRoche Diagnostics International Ltd in Rotkreuz is one of the world's leading providers of diagnostic system solutions for clinics, laboratories and doctors' offices. The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostics' main sites. Read more.
  
  Roche is an equal opportunity employer.


• Job facts
  
  
  
  • Location Switzerland, Zug, Rotkreuz RDI
  
  
  • Function Customer Support
  
  
  • Subfunction Technical & Application Support
  
  
  • Schedule Full time
  
  
  • Job level Individual contributor
  
  
  • Job type Regular
  
  
  • Division Diagnostics
  
  
  • Posted since 2019/01/10
  
  
  • Job-ID 201811-126956
  
  


• Get in touchMargret Frida Sigurjonsdottir


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