RUAG MRO International is part of the international RUAG group which is active in the fields of aerospace and defence and employs over 9000 employees worldwide. We are the center of excellence for civil and military aircraft maintenance, repair and overhaul (MRO) and for developing, manufacturing and integrating aviation systems and subsystems. We are also the manufacturer (OEM) of the Dornier 228, a versatile aircraft for special missions as well as passenger and cargo operations, where we focus on customer support solutions and OEM services. Moreover, we are an international, leading developer, OEM and system support provider for state-of-the-art simulation and training systems technology, for live, virtual and constructive (LVC) training, at individual, team and unit instruction levels.Apply nowIn this role you are working in the Sales & Marketing department in Emmen.
Your responsibilities
Continuous availability of the CRM (Customer Relation Management) system to all division users worldwide
Autonomous first and second level support for C4C user and administrator for CRM
Responsible for master data maintenance, user administration, address & contacts, reports, dashboards, data migration, campaigns, interfaces
Responsible to lead, execute, control IT-changes, developments, continuous improvements, testing, roll-out, documentation
Plan and execute training (basic and refresher levels, create training documentation)
Configuration of the system
Interface between business and IT departments
Assuring the marketing perspective within the processes / activities (alignment within Marketing & Sales)
Lead and management of the CRM system transfer to include all configuration issues and preparation of new system for the go-live
Your profile
Customer and solution oriented
Good collaboration and negotiation skills
Ability to work autonomously
Project management skills
Good knowledge of CRM (Preferably C4C Cloud for Customer) and MS Office
Content Management System (CMS) skills
Affinity for IT and big data
Good aptitude for analysis, service oriented, team oriented, reliable, diligent, pragmatic
Good spoken and written German and English
Experience in Sales, Marketing and/or Communication preferred
