Job Detail

Zurich, ZH, CH

Senior Business System Analyst 

About Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cybercrime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.

Are you looking to play a leading role in designing and implementing creative, user-friendly solutions that help Swiss Re employees deliver on their dedication of making the world more resilient? Would you like to build on business analysis skills and take the next step up in the Information Technology value chain – and beyond? Are you attracted to diverse challenges that require you to zoom out to a 'big picture' architecture view and delve into nitty gritty to make your vision a reality?

Then you are exactly the person we are looking for!

We are searching for a Senior Business System Analyst, whose main responsibility is to analyse and translate requirements into solutions in projects that accelerate Swiss Re Group Operations (Human Resources, Corporate Real Estate, Communications, Legal & Compliance, Procurement) along its digital transformation journey, with the goal of becoming a true digital enterprise.

Responsibility and tasks:

• Gather, analyse and translate requirements into functional and/or technical specifications


• Work with partners to collect, structure, document and priorities requirements


• Challenge problem statements and analyse underlying needs


• Engage with colleagues to incorporate customer feedback, usability and user interface needs when crafting solutions


• Convert requirements into specifications, solution designs and design patterns


• Produce functional and business user documentation – including use cases, business rule and test documents


• Validate proposed solution design against requirements


• Participate in user acceptance testing (UAT) and prepare documentation for sign-off

About the team

Customer Experience and Digital Delivery (CEDD) is mandated to craft and improve customer experience and drive the digital transformation within Group Operations, beyond traditional silos and across divisions, services and touchpoints. In addition, the unit delivers managed customer care services on behalf of Group Operations divisions through multiple channels and acts as a single point of contact for customers through the ContactOne portal and a central service desk for all Group Operations services.

While most of your peers and many of your key partners are based in Zurich (Switzerland), the team is composed of an international workforce based in different locations and serving a global customer basis.

About you

• University degree in Engineering, Computer Science (or comparable education/experience)


• Minimum 5 years of experience in successfully leading or orchestrating projects and solutions while taking into consideration both business objectives and people change impacts


• Experience in technical Business Analysis, including relevant certification


• Cross-team collaboration incl. ability to navigate through corporate processes


• Fresh perspectives and agile mind-set; strong intrinsic motivation and energy


• Excellent spoken and written English skills; German is a plus


• Work experience abroad is helpful

"We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."

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Reference Code: 85083