A senior billable professional who works with clients at executive level to address their digital challenges and turning them to business outcomes (business development, cost efficiency) leveraging digital business solutions. This role will be responsible of creating digital maturity assessment, digital use cases with clients (customer journey, employee journey …) business case with clients, when incorporating digital solutions and business proof of concepts, leveraging digital solutions & pilots. The role is that of client advocate and takes responsibility for recommendations development inclusive risk assessment, customer requirements analysis, industry benchmarking and best practice application resulting in customer business benefit. Client facing activities such as presentations and discussion in conjunction with the account manager is expected. This role will be expected to provide support and mentoring for other consultants in areas of expertise when needed
Position, sell and, deliver billable business consulting work to a client
Help the client for successful digital transformation
Position Orange Business Services as credible digital transformation partner
Unaccompanied liaise and built rapport with clients, monitor the relationship
Consistently deliver high quality (billable or non-billable) business consulting service to existing and new clients ensuring that customer satisfaction is maintained or improved.
Stay abreast of digital ecosystems, innovations, issues, options, industry best practices and advancements within different verticals relevant to the Orange Business Services portfolio
Be recognized as an authority on Orange business consulting services and deliverables both internally and externally
Maintain and develop business specialization and certifications to accommodate growth in Orange Business Services products, as well as personal requirements
Documentation of completed assignments on knowledge management database in the form of case studies, author white papers or presentations on business solutions and services offered by Orange Business Services
Articulate business innovation to customers through innovation workshops
Lead our digital innovation into areas such as drones, blockchain, application automation, robotic process automation, and IoT, etc.
Grow and develop ecosystem with internal partners, eg. BU, labs and innovation center; and external startups, customer and/or industry research center
Actively participate in creating knowledge capital and developing methods and tools
Develop methodologies and tools
Lead projects and as part of a project organization respecting cost, quality and time constraints
Proper reporting of billable activities
Build Orange Business Services specialization per assigned vertical(s)
Orange Business Services COE for verticals
Financial – Properly report billable achievements on a regular based on value agreed to with management; Supporting customer business case and justification for investment; solution pricing;
People management
Provide support and guidance to new and existing staff, across the region and global
Manage and guide a project specific consultants team
Participate in employee recruitment
Business Acumen
Build set of use cases per industry
Build digital maturity assessment
Build digital use cases with clients (customer journey, employee journey, …)
Build business case with clients, when incorporating digital solutions
Build set of recommendations to address customer business needs
Build business proof of concepts, leveraging digital solutions & pilots
Build business process analysis frameworks
Build use cases models
Minimum 8 years related work experience in business consultancy firm or digital transformation role within an organization
Proven track record in delivering value business consulting services (5 or more years of experience or equivalent)
Proven experiences of innovation management
Proven experience in positioning and creating new business opportunities with clients
Strong background in business process analysis, design and improvement and development of digital transformation business solutions
Solid experience in customer situation analysis, risk assessment and industry benchmarking
Proven experience in developing business cases and business models
Solid experience in upselling digital business solutions
Strong background in developing business scenarios best practices
International Business
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Regular