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Competitive Pay

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Posted Aug 5, 2019

Front Office Agent M/F

Job Number EMEAA08135

Hotel Brand:

Europe, Middle East, Asia & Africa » Switzerland » Geneva » Geneva

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Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The avant-garde InterContinental Genève embodies the refreshing, elevated perspective on luxury art de vivre in the world’s City of Peace.

Your day to day

Join us as a Front Office Agent M/F:

In this position, your main duties will be to:

• Be in charge of welcoming guests as well as ensuring Check In and Check Out.


• Manage the telephone switchboard.


• Distribute keys and be in charge of the safes.


• Check credit limits.


• Actively participate in the sales optimization of the department and the hotel.


• Be fully familiar with the brand’s different loyalty programs to register guests.


• Know perfectly the different types of rooms and their current rates


• Respond to any guest request and promote the other services offered by the hotel and the hotel group.

What we need from you

From a Higher Education in Hospitality, you have between 1 and 2 years of experience in a similar position within a hotel of the same category (international luxury hotel) and capacity (+200 rooms).

You are fluent in English and French, at a C1 level minimum. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable. Very good knowledge of Opera is necessary.

You are proactive, a patient listener and a people- and result-oriented person. You are acknowledged for your interpersonal, communication and organization skills. Passionate by Hospitality, you aim to create a memorable experience for each of your guests.

This position is to be filled as of June 2019 and opened to Swiss citizens or EU passport holders.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Visit careers.ihg.com to find out more about us.