Job Detail

Solutions (Senior) Specialist – Point Of Care IT Solutions

For our Global Customer Support department (GCS), we are looking for a (Senior) Support & Training Specialist to cover our Point Of Care IT Solutions. In this versatile position you act as a product trainer and support specialist at the pivotal point between our local affiliates and our global departments.

What you can expect of this position:

• To work in a global international environment


• To be offered a career path in IT Product Services


• To join an open and motivated team
   

Responsibilities of the position:

• Create, conduct and maintain product trainings for both class room training and e-learning for end customers, first level support, regional trainers and global staff


• On-site support for local and regional service and training activities


• 2nd level product support for affiliates and regions in order to minimize system down times supporting the resolution of customer problems with quick fixes and workarounds


• Write service manuals, publish and maintain service and quality notifications and other service relevant information and review the content of Operator Manuals


• Contribute to the knowledge transfer from manufacturer or R&D (new products or product care projects) to provide comprehensive system knowledge to trainers, service representatives, customers, Product- and Marketing Managers and Case Monitoring & Resolution Unit members


• On-site customer support for Point Of Care IT Solutions projects
   

The following qualifications are required to be successful in this role:

• You have a clinical biochemistry or medical-technical background with a strong interest in IT or have an education/degree as an IT professional combined with experience in medical laboratories


• Strong verbal and written communication skills, especially in English, are essential


• Working in a customer-oriented and international environment motivates you


• Proven experience in customer support for complex IT installations


• You are willing to travel internationally to up to 20% of your working time


• You have explicit analytical skills and enjoy trouble shooting/solving customer requests