• Senior Network Operations Engineer L3

  Job LocationsIN-Gurgaon | PL-Krakow | PL | DE | CH-StansPosted Date6 days ago(11/26/2019 9:49 PM)
  

  
  

  
  ID
  

  
  

  
  2019-5623
  

  
  

  
  

  
  

  
  # of Openings
  

  
  

  
  1
  

  
  

Why SoftwareONE?

Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.
In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

The role

• Full operational end-to-end responsibility to manage and support as well as identifying and implementing continuous optimizations on datacenter, branch office, virtual networks in the cloud as well as Site-to-Site VPN connectivity and Network Load Balancers On Meraki.


• Responsible for all support & operational aspects and continuous optimization & improvement of all global datacenter infrastructure network equipment (Cisco UCS, switches, load balancers).


• Responsible for all support & operational aspects and continuous optimization & improvement of global cloud networks and cloud-native load balancers


• Responsible for all support & operational aspects and continuous optimization & improvement of global branch office wired & wireless network stacks (Cisco/Meraki)


• Responsible for all support & operational aspects for Site-to-Site VPN connectivity


• Responsible for the monitoring, support & operations and escalation handling of ISP lines at various sites worldwide


• Responsible for the definition & setup of accurate network monitoring, to support, manage and further optimize the monitoring eco-system Paessler PRTG


• Ensure that all in-house managed and controlled network device configurations are backup and valid


• Manage revision controls and changes on all in-house managed network devices


• Improve stability by ensuring that the network equipment’s software/firmware versions are standardized and current.


• Serves as a main point of contact on all operational Network matters


• Ensure that the Service Level Agreement targets are met at all times


• Follow the ITIL Incident, Request, Problem, Change, Access Management processes using ServiceNow


• Engage in and support other teams to ensure that business’ Recovery Point Objectives (RPO) are met


• Troubleshoot and resolve service outages as they occur and follow up with after action reviews and root cause analysis


• Improve service availability and performance by continuously fine-tuning networks


• Monitor and measure all global networks’ health and performance


• Recognizes and identifies opportunities for improvement and lead the implementation in all areas of assigned responsibilities (e.g. QoS, Monitoring, Configuration Management etc.)


• Identifies potential areas where existing Standard Operational Procedures and documentation require change, or where new ones need to be developed, and makes recommendations


• Understand and operate within company policies and procedures


• Work and collaborate with different teams and business units


• Participate in a 24x7 on-call duty rotation, willing to work in shifts


• Share knowledge within the team and help the knowledge repository to grow

What we need to see from you

• Minimum of 7+ years of experience in a Technical Support role


• Minimum of 7+ years of experience in managing LAN, WAN, Datacenter and Cloud Networks as well as Site-to-Site VPN connectivity


• Minimum of 6+ years of proven experience as a Cisco Network Administrator


• Minimum of 3+ years of proven experience with Site-to-Site VPN technologies


• Minimum of 2+ years of proven experience with load balancing technologies


• Experience with Meraki Wireless and wired environments and technologies


• Experience with Cisco Nexus technologies


• Experience with managing and fine-tuning networking QOS settings


• Sound understanding of enterprise security concepts


• Familiarity with Cloud and Cisco UCS networking concepts is a plus


• Experience in supporting global networks


• Sound understanding of enterprise security concepts


• Proven analytical and problem-solving abilities


• Strong communication skills


• Good command in English, further foreign languages are a plus


• Cross-cultural communication skills.


• Cisco Certified Networking Associate (CCNA) is a must


• Cisco Certified Networking Professional (CCNP) is beneficial


• ITIL Service Management Foundation Certification is a plus.

 

What you should really know about us.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.

What we expect from our employees

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

 

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