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IT Support Specialist

Inseriert am: 27.11.2019































On the ball?
To support our HR & Services Division, FIFA is looking to recruit a proactive and customer-oriented person as a:
IT Support Specialist
Your duties


  • Provide a single point of contact for FIFA IT end-users, both on-site and remotely, in Zürich and at various event and tournament sites

  • Provide 1st and 2nd level support for the entire landscape of IT services, including hardware, digital workplace, systems and applications, A/V equipment etc.

  • Follow established processes in managing incidents and service requests throughout their lifecycle, including capturing, assessment, triage, dispatch and resolution of tickets

  • Install, configure, test, maintain, monitor, troubleshoot and manage asset inventories of all end-user devices, such as laptops, tablets, mobile phones, printers

  • Perform relevant activities in the areas of user account and access management on various systems and platforms

  • Providing coordination of day-to-day activities and assisting workload distribution in the team

  • Providing support to senior management and other VIPs

  • Ensuring that relevant policies, standards and procedures are followed and understood within the Service Desk team
Our requirements


  • Minimum eight years of IT experience and at least four years in a similar role

  • Hands on knowledge of Windows 10 and MacOS operating systems, Active Directory, Microsoft Office suite/Office365, Skype for Business

  • Knowledge of mobile technologies including mobile OS platforms (Android, IOS)

  • Familiarity with video conferencing and other audio/video equipment technologies

  • Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers etc.)

  • Knowledge of industry standard service desk processes and procedures

  • ITIL certification preferred

  • Experience in coordination of resources

  • Experience in providing support to senior management and VIPs

  • Good knowledge of English and business fluency in at least a second language (French, Spanish or German, the latter being an advantage)

  • Sense of ownership, accountability and prioritization

  • Excellent verbal and written communication skills

  • Willingness to travel

  • Willing to provide on-call support on a rotation basis
You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click "apply here" and submit your application in English (motivation letter, CV, diplomas and reference letters).
Apply here
Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zürich
Human Resources

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