Your Responsibilities:
Deliver exceptional service to all clients and stakeholders of the bank across all products
Collect and verify client KYC documents adhering to company and compliance regulations
Direct communication with clients in the account opening phase to obtain required information and assist in their queries
Onboard and off-board clients, ensure all details and records are entered correctly in banking systems
Deal with day to day queries from existing clients within established deadlines and existing policies
Manage the client account lifecycle
Administration of clients details within the core banking systems
Manage and update corporate and financial institution’s SSIs and static data
Maintain client records both physically and electronically
Derive/update processes, procedures and metrics
Process client payments/deposits/FX transactions – identify and verify clients and client details
Manage compliance and settlement queries on payments
Deal with e-banking queries and issues
Yearly preparation of customer profile review
Your Profile:
Swiss / EU passport or valid Swiss work permit
Min. 3 years experience in a similar customer/client facing role within a bank or financial institution
Strong understanding of the end to end KYC and client on-boarding processes
Familiarity with AML/KYC regulations and industry guidelines
Strong interpersonal and excellent communication (verbal and written) skills
Hard-working, result-orientated, problem solver
Able to work collaboratively in a team as well as independently.
High level of attention to detail and quality
Excellent time management and organizational skills with the ability to meet strict deadlines under pressure
Good understanding of Microsoft Office
Fluent in English is a must, good level of Russian is an advantage
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