Job Detail

Relocation Assistance Offered Within Region
# 76433 - Therwil, Switzerland, Switzerland

European Consumer Affairs Integration & Engagement Specialist

As Consumer Affairs Integration & Engagement Specialist for the European Division, you will ensure, together with the European Consumer Affairs function and our contact centre operations, that we deliver the highest quality consumer care helping to retain our consumers and maintain/increase their trust in our brands while being fully compliant with internal and external processes and regulations.

The role is responsible for connecting Consumer Affairs to the business and the business to Consumer Affairs.

Main responsibiltiies are:

• Equip European contact centres and Colgate-Palmolive Consumer Affairs personnel in the countries/hubs/division with relevant product & event information and provide associated training to excel in consumer care and compliance fitness


• Connect Consumer Affairs to the business and the business to Consumer Affairs while being viewed as an internal expert


• Enable the analysis of consumer communications received, and the issuing of reports to relevant parties with recommended actions that drive business improvement


• Actively participate in initiatives to drive business growth, promote the Consumer Affairs Function by identifying ways to leverage the close connection Consumer Affairs has with our consumers including but not limited to new tools, methodologies and ways of working. Ensuring relevant consumer feedback is incorporated and acted on


• Support the European Consumer Affairs (ECA) Leader on specific projects and operate as back-up during absences of Division team members

Education & Professional Experience:

• Academic background (minimum Bachelor’s degree)


• Full time working experience of 2-3 Years minimum


• Consumer Affairs or Customer Service experience is a plus


• FMCG or Pharma Brand experience prefered


• Zendesk/Google Suite/CRM tools not essential but preferred

Knowledge, Skills and Experience Required:

• Strong written and verbal communication


• Fluency in English, both written and verbal, German and/or French would be an additional asset


• Relationship building and teamwork, including


• Ability to work with people across functions and organizational levels


• Ability to understand and work with people across countries and cultures.


• Working under pressure


• Training skills


• Analytical skills


• Reporting skills, including ability to present complex data in a simple way


• Ability to manage systems, e.g. setting up automated reports, alerts by exception


• Marketing sensitivity, familiarity with social media and interest in technology


• Perseverance and detail orientation

Leadership Competencies:

• Teamwork and Collaboration: Fostering an environment that values teamwork and sharing of ideas, work, etc.


• Analysis/Decision Making: Gathering relevant information efficiently; applying logic in solving problems and making decisions; using data to support recommendations; weighing risks and predicting benefits and costs


• Communicate Effectively: Expressing ideas clearly and simply; listening to others; creating an environment where people are comfortable expressing their thoughts; promoting the timely and ongoing flow of information to and from others


• Set the Example: Setting a positive example for conducting business in an ethical manner, managing stress, and creating a pleasant and balanced work environment

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.  

For more information about Colgate’s global business, visit the Company’s web site at www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love programme please visit www.hillspet.com. To learn more about Tom’s of Maine  please visit  www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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