Job Detail

In a world that’s changing faster than ever, our purpose acts as our ‘North Star’ guiding our more than 280,000 people – providing the context and meaning for the work we do every day. In doing so, we play a critical role in building a better working world for our people, clients and communities. Thanks to our innovative services in auditing, tax consulting as well as transaction and management consulting, we proudly lead our clients into the future.

Our Core Business Services offer employees a variety of internal structures and services that contribute to the implementation of our global corporate strategy. If you’re looking to develop your individual skills whilst working in interdisciplinary and multicultural teams, come join us!

 

The opportunity

 

Postholder performs operational and Tier 3 level support for production applications in a range of business portfolios. Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.

 

What you can expect – enriching experiences that will last a lifetime

 

The scope of this role includes but is not limited to:

• Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.


• Determination of root cause of incidents (configuration vs. defect)


• Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents


• Installation of applications in supported environments.


• Deployment of application upgrades and fixes


• Responding to automated alerts on the health of systems


• Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications


• Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status


• Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.


• Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

What you can contribute – skills for shaping the future

• Demonstrable knowledge of Windows 2000/2003/2008 server O/S


• Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.


• General understanding of networking/LAN/WAN/DMZ concepts


• Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams


• Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.


• In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services


• Understanding of n-Tier application architecture concepts


• General knowledge of Oracle 10g and 11g


• General knowledge of SQL2000 and In-depth knowledge of SQL2005/2008


• Familiarity with SQL DBMS interface and integrated tools


• Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.


• Demonstrable knowledge and familiarity with T-SQL or PL/SQL


• General understanding of various IT security concepts as they relate to production environments.


• Speaking Fluent Swiss German and English is required

Desired technical experience & qualifications

• In depth knowledge VB.NET, ASP.NET programming


• Experience with Windows BATCH Scripting


• Web Development- HTML, Javascript, XML and Web Services


• In depth knowledge of SQL Server 2000/2005/2008, SSIS, SQL Reporting Services, SQLXML3.0


• Microsoft Visual Studio 2005/2008


• Experience with Team Foundation Server (TFS), Microsoft SMS ( Systems management Server)


• Intermediate SQL knowledge relating to replication setup, DTS, clustering, etc.


• Experience with performance monitoring tools and analysis i.e. MS PerfMon


• Experience supporting applications in shared or virtual environments


• Windows Systems and Exchange


• Access and Office


• File Transfer protocal


• MS SQLServer


• Software Engineering


• Networking, Cisco and PC Support

 

Do you have challenging plans? Stick to them and realize your goals with us! Design your career with EY in a culture that promotes diversity and education.

 

• Internationalmulti-culturalteam of highly motivated advisory professionals




• Constant personal development with a steep learning curve – a system of trainings, mentoring, counselling and on-the-job learning




• Modern working environment and equipment, fostering mobile working flexibility




• Transparent performance-based recognition and progression system

 Find out more
hereabout the many benefits to which you are entitled as employee at EY. 
Become part of our high-performing teams! Do the next step and apply for this position
online. Ref. No: BER00189. For further information please contact our recruitment team (recruitment.switzerland@ey.com / +41 58 286 33 66).