Job Detail

At a Glance:

As an On Customer Service Representative with a focus on B2C, your number one job is to ensure On customers are happy! Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our European direct customers and responsible for inquiries via phone, email, and live chat. With each case you handle, you will aim to WOW our customers and will always strive to find a customised solution.You will work with a core team of Happiness Deliverers at our HQ in Zurich, Switzerland and interact daily with our global teams. During your work day, you will work with our CRM systems to assist our customers with their needs.This role will work on Saturdays, being off one other day of the week.

Your Team:

Happiness is the only thing that multiplies when you share. So, take the chance and deliver happiness all day, every day at On! You will work in ateam-player Team, which loves new challenges and happiness is part of their DNA. If you want to take every opportunity to WOW our customer, our team and On -  we would be happy to write future on stories together.

Your Mission:

• Build trust by understanding the unique needs of our customers and resolving every situation with a WOW factor


• Manage and prioritise multiple concerns simultaneously, including communication via phone, email and chat


• Process web shop orders/exchanges/returns/warranty claims in Salesforce and respond to all inquiries within 24 hours


• Advise our customers as to which On product(s) is the best for them


• Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies as well as taking over daily occurring tasks.

Your Story:

• 5 years of professional customer service experience or in customer support roles, preferably providing customer support via phone, email, and chat as well as usage of Salesforce or other CRM systems


• Great attention to detail, always keeping the customer needs front of mind, a passion for creative solutions and always thinking of ways to improve the customer experience with a sense of urgency to deliver the WOW


• Empathic, patient, resilient and able to adjust to a fast changing environment


• Excellent written and oral communications skills (particularly on the phone) as well as effective communication across all levels and functions


• Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills. You’re born as a team player


• You must be fluent in English and French. German and every other European language is a plus.

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the‘fastestgrowing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. 

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!