Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Join us on a glamorous new adventure! We are working to grow our retail presence internationally to bring Michael Kors’ sophisticated, jet-set lifestyle around the globe.

One of the biggest strengths of our Company is the passion of our employees. So if you love fashion, customer satisfaction and team development, and enjoy the challenges of a dynamic organization, we want to hear from you.

We are excited to be opening our latest outlet store in Landquart and are now looking for our Managerial team that will lead the new team, working to achieve sales objectives and ensure the best possible Customer Experience.

Based 100 km from Zürich, the Shopping village has a Grisons chalet style and a fashion and relaxed environment where our MICHAEL KORS Store will glow.

JOB RESPONSIBILITIES

Drive the Business

• Meet sales goals, analyze available sales reports and data to determine the needs of the business and set business strategies


• Set individual sales goals for sales associates, ensuring goals reflect store business goals


• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

Customer Service

• Ensure all associates provide the highest level of customer service


• Ensure staff maintains constant client communication through utilizing their client books


• Manage client database and utilize information to increase sales and client contact


• Resolve all client problems and complaints quickly and effectively


• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.


• Manage all special events inclusive of collection previews, client events, sale events and center events, etc.


• Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy

Operations

• Ensure facility maintenance, presentation and organization


• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash


• Control store expenses and maintain budgets, continually striving to reduce costs


• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets


• Monitor the movement of all inventory and deliveries


• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication


• Build and maintain good communication with members of corporate office, regional office, mall office and other stores


• Exhibit proficiency in computer programs used by the Company including: Word, Excel

Merchandising/Visual

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies


• Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store


• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times


• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Human Resources

• Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel


• Support, implement and provide follow-up for all training programs, seminars, etc.


• Continually evaluate the performance of each associate and provide constant feedback to ensure results


• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary


• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

REQUIREMENTS

- Minimum 5 years retail experience with 2-3 years specialty management.

- Fluent German and English language

WHAT WE OFFER

• Generous Company discount


• Amazing growth and mobility opportunities across Corporation brands


• Monthly clothing allowance


• Competitive salary and Bonus scheme


• Flexible schedule


• An exciting and dynamic working environment

We are an Equal Opportunity Employer M/D/F/V

We are an Equal Opportunity Employer M/D/F/V