Job Detail

Eine Karriere bei der Lombard Odier Gruppe ist etwas, worauf man stolz sein kann. Unsere Mission ist es, das Vermögen unserer Kunden zu schützen und zu mehren – doch nicht um jeden Preis. Nachhaltigkeit steht im Mittelpunkt unseres Handelns und wir behandeln das Vermögen unserer Kunden so, als wäre es unser eigenes. Aufbauend auf unserer „Rethink Everything“-Philosophie setzen wir auf Expertise und Innovationskraft, um die Vermögenswerte unserer Kunden langfristig zu schützen. Unsere Mitarbeitenden bilden die Grundlage unseres Erfolgs. Wir beschäftigen Mitarbeitende in verschiedenen Lebensphasen, vom Hochschulabsolventen bis hin zur bewährten Führungskraft. Ihnen allen sind indes einige wichtige Eigenschaften gemeinsam: Sie hinterfragen ständig den Status quo, sind voller Ideen und haben die Fähigkeit, neue Perspektiven aufzuzeigen.

Front Office Experience Manager

Within the Private Clients unit (PC) the COO Office CP Business Engagement Team supports business objectives and client expectations by creating or enhancing the products, services and processes within the Bank end-to-end. In other words, rethinking and enhancing the Lombard Odier Client and Front Office experience.

The successful candidate will have thorough understanding of the CP Operating model (or Private Bank equivalent) and of the inner workings of the various stages of the client lifecycle. They will be expected to work collaboratively with all of the Bank’s departments to understand and improve end-to-end processes to help build the Bank of tomorrow.

The Front Office Experience Manager will supervise a team of business analysts and business support staff.

Principle Responsibilities

• User centric journey mapping


• Service & process design


• Ownership and drive process change by ensuring proper stakeholder management and coordination with all departments of the bank (design thinking)


• Line management responsibility for team of business analysts and business support team

Experience / Skills Required

• 7-10 years relevant work experience as a current or former project manager / consultant with very strong understanding of the Private Bank industry


• Relevant experience in change management programs and strong understanding of Agile working methodology


• Has demonstrated a structured approach to delivery: proven ability to chair meetings with clear agenda, inputs and documented outputs


• Prior experience as a team manager of 5+ members


• A proven self-starter; ability to operate independently and lead initiatives with limited oversight


• Can achieve results by building consensus across organisational and functional lines


• Fluent in English and French; excellent communication (written and verbal), networking, influencing and presentation skills


• Advanced or proficient level of Microsoft Office skills, PowerPoint and Excel


• Detail oriented; demonstrates initiative, thoroughness and strong ownership of work


• Able to prioritize in a fast moving, high pressure, constantly changing environment – strong sense of urgency


• Good team player with a strong willingness to participate and help others

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