Job Detail

JOB DESCRIPTION

Job Description

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security. . 

We are seeking for an energetic, forward-thinking professional to join our Application Managed Services (AMS) team. As an AMS Application Lead, you will be responsible for Maintenance Support and Operations of various business applications within Switzerland. The scope of work is a pre-defined set of applications which are assigned to the Application Lead. However, it is not limited to this set when additional support is requested as a result of changing business priorities, new demand or application retirement. .

THE PRIMARY ACTIVITIES INCLUDE BUT ARE NOT LIMITED TO:

• Single point of contact for a set of applications


• Operation of services for IT systems and applications within the defined market, to ensure sustainment of business operations contained within the defined scope


• Supplier and SLA Management


• Demand Management


• Compliance of the functional area, IT systems and processes


• Driving continuous improvement and innovation


• Ensures and promotes collaboration with other IT divisions as well as parts of our company business, both locally and globall


• Financial Management related to the operational application support are


• Traveling within the market across different sites.

AMS Service Management:

• Drive business-IT outcomes; manage communications and expectations with business clients


• Participate in governance meetings with the Service Provider


• Participate in negotiations with Service Providers, e.g. contract issues, new services


• Manage continuous improvement process


• Collaborate with business and solution architect functions as needed.


• Monitor & report to client on IT performance in support of business objectives.


• Ensure that all service management processes, procedures, operating level agreements and underpinning contracts are appropriate for the agreed service level targets


• Act as point of escalation for any local market service level related issues


• Track Service Provider performance and ensure business viability of service levels


• Report status, issues, etc. to management and escalate, when necessary


• Provide guidance and control as defined by company ITIL processes and SOPs


• Manages and ensures CMDB accuracy


• Supports IT local and global projects

QUALIFICATIONS:

• BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent with 3 years relevant experience.


• Demonstrated background knowledge from validated environments. 


• Fluent in English (written and spoken).


• Understanding of System Development Life Cycle for computerized systems.


• Experience working according to ITIL processes. ITIL certification.


• Demonstrated ability to interact and communicate with all levels of business leadership and operational teams.


• Excellent facilitation, consultation, and Influencing skills, including experience with outsourced service providers


• Able to explain technical information in a way that establishes rapport, persuades others and gains understanding.


• Proven experience of working within an IT service framework (ITIL), throughout the service lifecycle.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

THE COMPANY…

Our Company has had a presence in Switzerland since 1963. With a regional office and manufacturing/packaging facility, Lucerne is considered the center of operations. Approximately 1,000 people work collaboratively at the four Lucerne locations (Weystrasse, Citybay, Schachen and Kriens). A fifth location has been recently established in Zurich, aimed at accelerating the development and commercialization of many of our company’s medicines and vaccines, which supports our mission to save and improve lives around the world. The new location has a target date of 2021 for operational readiness.

We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe” showing the company’s commitment to our employees and the community around us.

At our Werthenstein BioPharma site in Schachen we research, develop and analyze new biological agents and new products, deliver clinical trial products for global clinical studies and operate one of our global forensic laboratories.

WHO WE ARE…

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

WHAT WE LOOK FOR …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

INVENT.

IMPACT.

INSPIRE.We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

10%

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R34103