Do you like to work within a global environment and ensure that patients will get their new medicines in worldwide clinical trials, at the right place at the right time, every time?
As a Global Clinical Distribution Manager, you will actively manage a portfolio of complex, global clinical trials, behaving as a distribution subject matter leader, ensuring timely management of system, physical and cross functional activities from point of technical release at various worldwide manufacturing locations (both in and outsourced) through the distribution supply chain to our global network of depots, and subsequently to the clinical sites. Additionally, you will be part of our global group with teams in Kaiseraugst (Switzerland) and South San Francisco (USA) and also acts with various groups, systems, depot worldwide in a global network (Roche internal or contracting organizations) and clinical operations experts to ensure ongoing clinical drug supply.
The Global Clinical Distribution Lead has a solid understanding of the up and downstream activities impacting distribution sufficiently to provide guidance to others as needed and is required to interface with various groups and systems to ensure drug supply is in place in time to meet delivery expectations.
You are responsible for fostering an open environment allowing other team members to exchange and provide input openly and encourage grass root process improvement initiatives. Additionally, you are also a role model for global thinking, Lean Production System, collaboration, leadership, and ensures effective partnership with our global network and teams.
Leading or participating in local and global process improvement initiatives and projects might be part of your job. The projects and initiatives may refer to operational activities as well as strategic topics related to PTDS goals and objectives and drive them into the daily operations. The jobholder is required to prepare, develop and analyze metrics, data and system performance as required.
Main responsibilities:
Definition of study specific and distribution relevant parameters and the according communication to the appropriate functions within the Global Clinical Distribution Network
Ensure compliant and efficient execution of the order, distribution and logistics processes on time and in a compliant way
Processing and surveillance of study specific shipment orders of IMPs
Prepare and issue of the required shipping and trade documentation as well as sharing information with the corresponding stakeholders.
Support global objectives, projects and improvement initiatives
Maintain and control adherence to trade, customs and tax related compliance standards
Provide support for trade or customs related issues in daily business operations
Point of escalation and SPOC for all irregularities and logistic questions within the Global Clinical Distribution Network (incl. issue handling and troubleshooting)
Act as single point of contact towards different internal and external stakeholder’s e.g. quality, regulatory or finance/controlling functions for the distribution
Perform Inventory Management (stock monitoring, destruction monitoring)
Close co-operation and regular, timely communication with internal and external stakeholder on logistics and distribution operations
Act as main depot contact, being accountable to oversee performance of operational and executional activities at the depot together with the partners
Who you are
The successful candidate proactively resolves both internal and external issues to a globally aligned resolution. You identify and drive root cause analysis and process improvements and perform your role with an exemplary mindset of continuous improvement and global thinking.
You are highly motivated, energized, thrives in a team environment, have excellent interpersonal and customer service skills to support our clinical operations customers. You are able to proactively lead global communication and information exchange, influence both with and without authority, take ownership of their successes and failures, be well organized, learn quickly and be highly accountable.
Further, you demonstrate effective communication across all levels of management, peers, customers and vendors, can prioritize and organize their own work and demonstrate success leading cross functional projects and initiatives both local and global in nature.
BS degree in Business (Operations Management or Supply Chain Management) or Life Science preferred, or equivalent
APICS / Six Sigma certification is a plus
At least 5 years experience in Clinical Trial management, Logistics, Planning / Scheduling or other Supply Chain discipline, preferably in the Biotechnology / Pharmaceutical industry
Strong understanding and knowledge of SAP ERP / APO required
Broad knowledge of Clinical trial management, Supply Planning, Distribution
Demonstrated leadership skills in a global environment
Demonstrated End to end clinical supply chain and project management knowledge
Track record of adding business value through process improvement
Strong track record of collaborations, and successful relationship management
Strong planning, organization, time-management and end to end process-thinking skills
Ability to successfully manage competing priorities, including operational tasks with project deadlines
Problem solving skills, with the ability to anticipate problems, recommend solutions and implement
Strong communication and language skills (English required, German is a plus)
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Research & Development, Research & Development > Clinical Operations