Apply now »Reference Code: 16719

EAS (Enterprise Application Services) Support Coordinator

Richemont

Versoix, GE, CH

Permanent    

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

You are customer and service oriented, a great team player and always dreamt to work in a multicultural environment?

Join our Enterprise Application Services support team, a unique opportunity to coordinate our applications support in close relationship with all our functional teams, offshore teams and Regional support teams.

 If in your professional track record, you have already worked on SAP projects as business consultant or Support or key users, and you are passionate about delivering quality services, this job is for you.

 

WE RECRUIT: A support coordinator within our Enterprise Application Services Department

 

WHAT WILL YOU DO?

Our applications are deployed worldwide across a community of more than 20.000 users,you will have the opportunity to work on very diverse topics such as:

 

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  • Ensure respect of our Service Level Agreement towards business in close collaboration with our L2 regions
  
  
  • Coordination of our L3 Support teams to deliver maintenance cycles every 2 weeks
  
  
  • Coordination of our offshore teams activities
  
  

 

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  • EAS support internal & external performance reporting and communication
  
  
  • Critical incident communication and root cause assessment
  
  

 

• 
  
  
  
  • Global coordination of Support processes, tools and Service Level Agreement
  
  
  • Global Initiatives to improve our support operations and any levers to maintain our support quality and effectiveness (recurring issue, automation…)
  
  
  • Ensure proper organization of handover from project to support mode for any new features/applications
  
  

 

 

WHAT SKILLS ARE WE LOOKING FOR?

 

• Preliminary training

University degree in Information technology or engineering or Business Administration                         

                                                  

• Areas of competencies

Proven experience in managing teams (projects or within an IT organization)

Hands-on experience in at least one specific SAP module                                     

Working knowledge of integration points                                        

Analytical and problem-solving skills                                           

Excellent communication and presentation skills

 

• Specific knowledge

Credibility as a central contact for the business for Support matters                                     

ITIL certified is a plus

 

• Professional experience

Min. 6 years SAP experience with focus on SD, MM, or LE                                                   

At least 1 full SAP cycle implementation                       

At least 1 year in a Support function

International exposure

Experience working with offshore resources

 

• Languages

English (Mandatory)                                                   

French is a plus                                           

 

• Required aptitude and qualities

Entrepreneurial, proactive

Communication skills, ability to work in a very diverse environment                             

Thinking in standardized, harmonized and user-friendly solutions

Analytical and problem solving mindset

Customer and service oriented

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW

Apply now »