Job Detail

For our international partner, Roche Diagnostics International Ltd. based in Rotkreuz, we are looking for a qualified and motivated Technical Coordinator until the end of 2020.

Tasks

Operation

• 1st and 2nd Level Technical Support with Key User Support Model


• Manage 3rd Level Support with int/ext Partners


• Checkups before and Event Support (physical presence) during sessions with external customers


• Documentation (as closing of initial project and as continuous task)

Maintenance

• Preventive maintenance: upgrades


• Lifecycle of Devices / SW / Infrastructure

Enhancements

• Implementation of technical devices


• Technical interfaces


• Integration of Multimedia


• Organizational interfaces to Facility Management, GIS, DIA IT departments, business IT, external vendors

Management Tasks

• Vendor Management: Maintenance- and Support-Contracts, Service Level Monitoring, …


• Documentation (overview on all technical devices, interfaces, connections, software)


• Adherence to Roche standards through IPC process


• Stakeholder Management: stipulation of SLAs, communication, meetings, reports, presentations, ...


• Requirement Engineering


• Business Analysis


• Project coordination and support


• Risk Management


• Training of key users, hosts, speakers, stakeholders

Must Haves

• Stakeholder and Project Management


• Technical Multimedia Operation, Maintenance and Enhancements


• Technical Infrastructure such as AV technology, power supply installations, signal technology


• IT basics (PC, network, Clickshare, OS, AMS, Digital Signage)


• Requirement Engineering


• Business Analysis / Risk Management


• Fluent in German / English


• Strong in social skills and communication in a intercultural environment

Are you interested? Do not hesitate and submit your complete application documents online today.

We value diversity and therefore welcome all applications - regardless of gender, social origin, religion/belief, age or identity.

We also process applications by post, but will not return them for administrative reasons. We look forward to hearing from you!