Professional capability in project management is displayed when the leader of the project delivers the results required by all stakeholders. This requires managing the many variables that occur, during the life of the project. The projects that a senior project manager is responsible for are likely to be large and strategically important. The following responsibilities show the range of requirements the Senior Project Manager needs to manage.
1. Project Integration Management
• Develop the Project Charter ensuring sponsor buy in and sign off.
• Ensure a project plan is prepared and maintained.
• Direct and manage project execution.
• Monitor and control project work.
• Manage all change requests and integrate approved ones into the project plan.
• Finalise all activities to formerly close the project or phase.
2. Project Scope Management
• Delivering the agreed outcomes required from the project.
• Conduct stakeholder analysis, define and manage customer expectations both stated and unstated.
• Liaise with the business units for project inputs and regularly report to the sponsor.
• Clarify details of contract and manage contract variations.
• Manage any changes to scope using an appropriate change process.
• Seek and manage opportunities to upsell.
• Ensure acceptance of project deliverables by stakeholder/customer/sponsor.
3. Project Time Management
• Achieve customer deadlines
• Use a formal process to estimate times for all activities, sequence them and then prepare the schedule.
• Control performance to meet the deliverables according to the schedule.
4. Project Cost Management • Plan, allocate and manage budgets using appropriate company tools.
• Anticipate and give forewarning of any deviations from budget.
• Control the budget within the limits of the project tolerances approved by the project sponsor.
• Seek approval from the sponsor for any anticipated expenditure above the project budget.
5. Project Quality Management
• Establish and plan quality requirements with customer and manage project to ensure compliance.
• Employ effective corrective action techniques where required.
• Use project health checks, reviews, audits and customer satisfaction surveys as a way
of objectively monitoring project performance and quality.
6. Project Human Resources Management
• Actively promote team effectiveness, morale, motivation and productivity.
• Ensure the team buys in to the goals of the project and they are willing to extend themselves to meet the objectives.
• Support competence development of team
and of other staff (if applicable)
• Manage the interface between internal resources and the customer.
• Provide feedback to line managers of team member performance
7. Project Communications Management
• Actively manage stakeholders utilizing appropriate techniques.
• Implement a project communication strategy to inform all stakeholders and provide regular reports.
• Provide market information as to future business opportunities (if applicable).
• Implements knowledge management
initiatives supporting project communications.
8. Project Risk Management
• Implement an effective risk management process for the project ensuring the team are fully engaged.
• Mitigate, deflect or avoid risk threats whilst seeking to maximize risk opportunities.
9. Project Procurement Management • Generate procurement planning
documentation for the project.
• Work within the procurement management processes defined for standard ordering and subcontracting.
• Manage third party suppliers as appropriate.
Knowledge and abilities
• Ability to engage and partner with customer and internal staff as required.
• Ability to work in a virtual matrix team environment.
• Ability to identify problems and work to resolution as required.
• Ability to embrace methodology and find improved ways of doing things
• Good understanding of the telecoms and IT industries.
• Integrating project work with Knowledge Management concepts and principles
Education, qualifications, and certifications
• Degree in business, science (or other relevant area), or equivalent relevant experience
• Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner
• Synergy Practitioner Certification
Experience
• Minimum of 5 years project management experience in the telecom or IT industry managing external customer facing projects
Languages
• Proficient in English, German and French an advantage.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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