Career Opportunity

ICG Citi Private Bank (CPB) Operations Control Sr. Manager

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Locations: Zurich, Canton of Zurich
Job Function: Operations
Employee Status: Regular
Job ID: 19139896

The ICG CPB Operations Control Sr. Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Key Responsibilities:

• Issue and Corrective Action Plan (CAP) Management: CAP oversight, review & system input, ongoing engagement through the life-cycle of the CAP, Monitoring and Escalation;


• Manager Control Assessment (MCA) Oversight: Works with Operations to ensure the integrity of ARCRM content and structure, acts as MCA Champion and performs quarterly/annual Risk Assessments;


• Audit Interface & Oversight: In partnership with Operations, assess Pre-Audit Readiness and perform review, deliverable tracking, field status updates, audit issue review and challenge, CAP formulation & guidance;


• Key Risk Indicators (KRI) Oversight & Challenge: Monitor metrics and key risk indicators via Operations MIS, Dashboards, Balance Sheet Exposure Reports (BSER), ORE, etc., challenge key risk items within operational metrics and work with Operations to determine risk-based thresholds;


• Operational Risk Events (ORE) Oversight: Interface to Operations for all Operational Risk Events and system entry for eligible events, policy guidance and point of escalation, documenting lessons learned, reporting / proper sign-off and communication as needed;


• Outsourcing Coordinator for Switzerland: Review and coordinate outsourcing initiatives, manage the Swiss Outsourcing & Data Protection Committee meeting, keep an inventory of all outsourcing and keep oversight of the required outsourcing controls to ensure the outsourced activities are performed in a safe and sound manner and in compliance with applicable laws, regulations and Citi policies


• End User Computing (ECU) Oversight and attestation


• Process / Conformance Reviews / Geneva Branch Controls


• Management of the Switzerland Continuity of Business Country Coordinator


• Business Support: Ensure seaming less onboarding of CPB clients onto the Private Bank In View application and other support services such as CitiSFT or Citidirect


• User Access (GIDA) Support: act as back-up to the in-country GIDA Team to support the user provisioning & de-provisioning on the CPB EMEA applications

General Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.


• Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.


• Governance and oversight may include (not limited to) technology operational risk, risk for example.


• Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.


• Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate polices, procedures, laws and regulatory requirements.


• Assists in assessing current status of all regulation related controls


• Recommends control enhancements as needed


• Identifies best practices to be shared with global Citi businesses


• Develops and maintains tracking metrics for management reporting and escalation


• Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal.


• Develops a broad and detailed understanding of the organization’s landscape, culture and technology.


• Understands the various businesses and the applicable regulations which govern


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years experience in Operations Risk and Control or comparable Risk departments is a must. Other risk and control disciplines would be a plus – credit, and market.


• Experience in Internal Audit or Financial Control would be desirable.


• Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, specifically


• Management of a global operations and a complex environment that includes global teams.


• Excellent communication skills – verbal & written

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - CH

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Time Type :Full time

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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