The responsibilities of the support analyst include, but are not limited to, the following:
• Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets,
• Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office,
• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments,
• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide,
• Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents,
• Communicate with users in connection with application failures,
• Liaise with teams from New York, Paris, Hong Kong,
• Understand the regulated environment and the constraints of client activity,
• Perform post-deployment testing of new releases (quality assurance),
• Process queries and ad hoc queries of users' search data,
• Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan),
• Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency,
• Respect internal standards, standards and IT processes (ITIL),
• Timely communication of project production and status to the client and IT management,
• Effective oral and written communication with the various audiences and at the appropriate levels,
• Collaboration with development teams (NY / Paris) for the management of new versions,
• Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users,
• Effectively manage the Customer relationship with the end user community.
• Education and level of experience: University degree with a strong content in science and mathematics, specialization in computer science,
• 3 years or more of IT experience in a complex information systems environment,
• Experience in corporate and investment banking or finance an asset.
• Ability to work with complex information systems,
• Knowledge of the market finance universe (interest rate markets, derivatives, equity, credit, etc.),
• Written and oral autonomy in English,
• Sense of organization, methodical, analytical,
• Communication skills.