Job Detail

Requisition ID: 279672
Work Area: Presales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

The Customer Experience Solution Portfolio is designed to offer businesses an integrated approach to deliver real-time experiences to customers across all digital channels. Customers will be able to exchange information, such as customer data, between a range of systems to produce a 360-degree view of the customer. The following SAP products are included in the SAP Customer Experience LoB: SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud as also SAP Customer Data Cloud.

SAP CUSTOMER EXPERIENCE (CX) - WHAT WE DO

At SAP CX, we enable our customers to deliver consistent, contextual, relevant and trusted experiences to their customers regardless of channel or device. SAP CX is all about redefining customer engagement to deliver exceptional customer user experience via our solutions:

• SAP Marketing Cloud


• SAP Commerce Cloud


• SAP Sales Cloud


• SAP Service Cloud


• SAP Customer Data Cloud

Checkout out our SAP CX solution portfolio: cx.sap.com/en/products

ROLE DESCRIPTION

The SAP Customer Experience PreSales Solution Senior Specialist identifies, understands, and defines customer needs in order to develop and maintain standard product demonstrations and materials to close business and increase revenue. During these cycles they often take on the role of a Solution Captain. The PreSales Senior Specialist is considered one of the most knowledgeable PreSales persons on a given solution in the Business unit they support.

Expectations & Tasks

• Responsible for highly complex / visible pre-sales and/or post-sales support of company products/systems.


• Provides advanced-level technical support to complex sales presentations and product demonstrations.


• Provides answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.


• Supports regional and offshore Solution Experience teams to build demos based upon customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping.  


• Will participate in demo system design, planning and spec-out configuration requirements if needed.  


• Quickly establishes oneself as the thought leader of the VAT and fine tunes account strategy.


• Guides team in creation of overall theme & competitive differentiation (value wedges)


• Executes vigorous dry runs on strategic deals and customer engagements.


• Effectively transitions engagement to implementation partner / Field Services


• Is proactive in sharing their knowledge with the greater PreSales community through Solution Hubs or other enterprise social media where collaboration takes place.


• Has broad knowledge of the SAP solution portfolio and the ability to cover discussions and provide a point of view across the SAP portfolio.


• Has deep knowledge of the SAP Customer Experience solution portfolio –to demonstrate many/all products within at least one major solution area. 


• Has knowledge of multiple Industries and can provide Industry specific solutions insights and perspective to our customers

Experience & Language Requirements

• 3+ years of presales experience 


• 3 + years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job


• Demonstrates 10+ successful engagements 


• Expert knowledge/expertise on end to end processes/solution matching


• Experience in sales and sales processes


• Excellent presentation and communication skills in English, German or French


• Business level local language: expert

Education

• Bachelor equivalent: minimum requirement


• Master equivalent: optional 


• MBA / Ph.D.: optional

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: 

Job Segment: ERP, SAP, Cloud, Pre-Sales, Sales Support, Technology, Sales