Job Detail

At SpotMe, we build an engagement platform for online events. With over 2 million users and 300+ customers like L’Oréal, SAP, and Pfizer, G2 says we are one of the leaders in the space.

This is a new and exciting time. Virtual is the way people work, meet, and interact. With SpotMe Anywhere, we are not following trends, we are shaping them.

Behind the magic stands a curious, diligent, and humble team of professionals from 30 nationalities. A team that feels a deep pride in the work they do, a team that stayed positive and quickly adapted to the new world. In 8 weeks, we shipped a new product and we have been experiencing a 15x demand since our launch. 

Mission

The SpotMe Academy ensures the onboarding and training of our customers so they see the value of our platform from the first purchase through renewal and beyond. Your mission as Customer Education Manager is to build and grow the SpotMe Academy strategy accelerating the adoption by thoughtful, scalable, easy-to-use customer learning experiences.

You will report to the Head of Operations.

Responsibilities:

• Build and create a training and education strategy that enables our customers to ramp quickly and realize value from our product.


• Create (curriculum, script, videos), manage and implement content on our LMS platform 


• Develop and implement training roadmaps in alignment with the product roadmap.


• Create and deliver training, develop training content, knowledge base articles, and guidance. 


• Proactively analyze data, trends, and feedback to identify training needs, improve the learning experience and develop new offerings. 


• Identify and report platform improvements or issues to the Product team. 


• Define and drive metrics for adoption and efficiency of technical documentation and training. 

Experience, Skills & Competencies Ideally Required:

• 5+ years of experience in implementing and growing an education strategy in a SaaS environment. 


• Previous experience with content development from scratch, instructional design, and e-learning for a B2B software company.


• Fully professional proficiency in English (native speaker)


• Excellent communication skills (written, oral, and presentation)


• A proven track of building cross-functional partnership and alignment


• Ability to quickly learn systems and transfer that knowledge into documentation and content.


• Ability to communicate technical concepts clearly and effectively, with a focus on storytelling and outcomes


• Knowledge in agile, product management, and design methodologies is preferred.

If working with our team in shaping the future sounds like the opportunity you're looking for then let us get to know you by submitting your resume. You will be free to decide when you want to work from home, and when you come to the office.