Services Training Strategy Consultant

Location: Geneva 6, GE, Switzerland
Date Posted: May 23, 2021
Closing Date: May 28, 2021

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Description

Career Area:

Marketing / Sales / Product Support

Job Description:

Services Training Strategy Consultant

Are you passionate about customer success?

Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent, and money because they drive value for our customers, our company, and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD. 

As a part of this team we’re looking for an individual that is passionate and thrives on blazing new ground, problem-solving and leveraging data to drive actionable insights that will have a positive impact for our customers.

JOB PURPOSE:

To lead the successful delivery of CISD Dealer training projects in collaboration with key business and process partners. 

The incumbent is accountable for development and execution of the CISD dealer training strategy which includes successful delivery of service training materials and formal training for dealer PSSRs, ISRs, Parts Counter & Specialists. The incumbent will work across business units to execute project plans and content development.

JOB DUTIES:

• Partner with regional field teams and internal partners to deliver training programs and events that align to our overall services training strategy.


• Drive the development of training materials and content by subject matter experts and regional teams to ensure content is aligned with the strategy and meets regional requirements.


• Lead creation of project charters / A3s to drive alignment of common goals.


• Maintain enterprise point of view by incorporating processes, procedures, and resources from other business units where appropriate.


• Establish metrics to capture and communicate learning adoption and success.


• Create professional presentations that are both visual and articulate.

The position manages the completion of its own work assignments and coordinates work with others.

Typical internal customers include the position's work group and immediate supervisor. External contacts include various customers and vendors in a geographic market. The position is challenged to quickly and correctly identify problems which may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results.

Moderate travel required (5% - 15% of working time).

Basic Requirements:

• The position requires a college or university degree OR 8+ years of job-related experience in lieu of a degree


• Experience with project management and training/curriculum development is required

Top Candidates Will Also Have:

• Experience delivering training programs and events


• Curriculum design experience


• Thorough knowledge in strategy development and execution, as well as excellent written/verbal communication skills and the ability to adapt in a fast-paced environment


• An understanding of internal systems like Dealer Performance Center, Channel1 LINK, and SharePoint is desired


• Excellent human relations skills are required to develop a cooperative working relationship with others inside and outside the department.


• Change management is highly desirable

Additional Information:

• Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.


• Travel required for this role is 5% - 15% of working time approximately

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. 

  

At Caterpillar we embrace and promote diversity, we encourage our people to be themselves, this is a place where we succeed on merit.   

Please do not hesitate to apply if you feel you have the relevant skills and experience for the role. 

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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