Job Detail

Careers that Change Lives
The role of the Associate Technical Consultant (TC) within the Sacral Neuromodulation team is required to work in line with business needs in order to grow Medtronic’s business and market share whilst ensuring optimum therapy outcomes for patients.
TCs need to develop strong relationships with customers, providing onsite technical support, liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our service and product solutions according to customer needs whilst improving the entire customer experience.

A Day in the Life
Main job duties and responsibilities include: 

• Ensure own product knowledge remains up to date for all current products. Assume the responsibility for self-directed learning as well as participating in classroom led training


• Ensure own competitor knowledge remains up to date along with the ability to promote Medtronic products in line with clinician and service needs


• Strive for successful patient outcomes through Medtronic Fecal Incontinence and Overactive Bladder therapies


• Operate as the lead point of contact for all technical matters specific to your customer’s needs, managing theatre and clinic sessions relating to trial, implantation and programming


• Act as liaison between Medtronic, clinical and non-clinical customers in day to day activities including inventory management and technical queries.


• Identify and deliver appropriate training at an account level. Deliver and participate as required at regional nurse training programs.


• Ensure appropriate implanter training needs are appropriately met through training courses


• The accounts are managed following their segmentation and as described in the governance playbook for "Customer targeting and value proposition"


• The focus should be on the XL-L-M accounts: 40 % at XL and Large accounts. (20 % - 20 %); 40 % at M accounts and 20 % at S accounts


• Share market intelligence with management and colleagues


• Assist Field sales representative and Business Development Manager with forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account status as required.


• Complete all administration tasks including SFDC on regular basis. 


• The TC will consistently input all data in SFDC, MMX and Crossworld in line with the "SET guidelines"(sales excellence tools). Implant data, time allocation, and support the FSR with the inventory and UBD management


• Actively engages and coordinates pre-case planning with the procedure teams, discusses treatment options and helps with device selection based on clinical evidences, access strategy etc. (activities depend on products carried and therefore not all are relevant)


• Qualifies opportunities that emerge during customer interactions (e.g., dissatisfaction with current products, availability of budget etc.)

Clinical support 

• There is a large technical component to the role, managing both customer and patient interactions with Medtronic devices. TC’s will provide technical support, perform trouble-shooting functions and resolve customer issues in accounts.


• TC’s along with Field sales representatives will deploy adequate T&E activities to reduce the reliance on clinical/follow-up support for accounts to become self- sufficient.

Must Have: Minimum Requirements

• Healthcare related experience with a commercial mindset.


• Knowledge of theatre etiquette and wider hospital policies relating to interaction with industry representatives


• Experience in clinical or technical interaction with health care professionals and patient


• German & French language and business English language skills (Italian -> nice to have)


• Localized in the working territory (central part of Switzerland )


• Proven ability to operate in a matrix environment and work effectively with sales management, customers and across geographic and organizational boundaries.


• Proven ability to effectively communicate (written and verbal) at all levels in an organization and with diverse groups.


• Ensures the customer is comfortable and confident to perform the procedure and is viewed as a trusted source of information to actively engages and coordinates pre-case planning with the procedure teams


• Demonstrates ability to successfully apply knowledge and educate customers on Medtronic offerings and programming skills required to support cases


• Able to troubleshoot difficult cases with confidence


• Demonstrates strong core clinical competencies (recommended guidelines, disease state, anatomy, therapy area, current treatment methods, patient selection) and can read, understand and present clinical studies to external and internal customers.


• Leverages product benefit insights, product specification, marketing strategy and clinical evidence in interactions with customers within a competitive environment. Knows and understands clinical evidence related to competitor products and is able to compare against Medtronic offerings & leverage Medtronic marketing campaign


• Actively supports sales reps and manages inventory and ensures availability of products for upcoming procedures, and timely manages billing and other related admin tasks


• Appropriately usage of the CRM tools (SFDC-MMX)


• Demonstrates integrity and respect to peers and customer

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. Additional Information

• Posting Date: Jun 15, 2021


• Travel: Yes, < 75 % of the Time