Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Zug, Switzerland

Director Omnichannel Strategy & Implementation

At Sonova Audiological Care we are transforming the hearing care industry by expanding the digital offer for our customers. You have the opportunity to contribute to this revolution by joining the Marketing and Omnichannel corporate function, which is located across different countries. This specific position will be located in Steinhausen.

The Marketing and Omnichannel department is responsible for developing and implementing state of the art solutions for our customers, with very competent colleagues responsible for Product Management, Pricing, Branding and Communications, CRM, Omnichannel Customer Experience, Digital Marketing, Lead Generation and Conversion, Customer Decision Journey and Analytics.

The Director Omnichannel Strategy & Implementation plays a critical role in leading Sonova AC customer experience evolution and is accountable for driving meaningful change of the organization into a customer-focused establishment. This position is responsible for driving the omnichannel strategy to ensure seamless customer experience across the different touchpoints (stores, call center and online), as well as redefining the customer journeys across these three channels.

Your tasks

• Developing the overall omnichannel ecosystem including technology assets underpinning the seamless experience at every interaction with our customers


• Global responsibility for the roll-out of the overall Omnichannel strategy and implementation roadmap for Audiological Care (AC)


• Define, develop and implement standards/procedures for ensuring optimal customer experience on behalf of our group companies


• Leverage customer insight and collaborate closely with different departments, subsidiaries and Group Companies to define the digital Customer Experience strategy for the AC Business Unit and oversee the restructuring of our organization into a customer-focused establishment


• Single point of contact for Sonova Audiological Care with regards to Omnichannel-related topics

Your profile

• 10+ years’ experience in customer journey and business transformation 


• Experience in digital marketing, strategic and conceptual thinking and CRM based know-how from a global role


• Experience from the health care or a related industry is a must


• Able to manage roll-outs and implement digital marketing into the daily business at the group country level


• Comprehensive understanding of the customer experience ecosystem and how digital and traditional customer experiences work together


• Understanding of the role that brand and experience play in marketing strategy


• Strong organizational and analytical skills

Our offer

We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles.

Patricia Bremild, Corporate Human Resources Director Audiological Care, is looking forward to receiving your complete application (cover letter, CV, references and certificates) via our online job application platform.

For this vacancy only direct applications will be considered. 

Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
+41 58 928 01 01

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.