Thanks to the combination of Switzerland's leading gigabit fibre optic cable network and one of the best mobile networks in the world, the soon-to-be company Sunrise UPC is on its way to becoming a national champion. With our attractive approach to working life, we want to become the most innovative workplace in the Swiss market, where flexibility and trust form the foundation of successful co-operation and where each employee’s individual work and life situations are given due consideration.
The Outsource team are accountable and responsible for the operational performance of, commercial/contractual relationship with and delivery of change into our Outsource partners. The team are also responsible for the creation and execution of the Outsource strategy in line with Sunrise’s business objectives.
Responsible for capacity delivery, operations, change and contract management of a designated service partner with approx. 150 - 350 FTEs
Serves as Sunrise partner management resource and country expert on functional or cross-functional teams or projects
Drives process improvement efforts with impact beyond own scope based on knowledge of call centre management and relevant operational area and is recognized as an Sunrise expert by service partners
Accountable for commercial adherence and performance and results of designated service partner, in support of company-wide goals and objectives, such as but not limited to: NPS, AHT, FCR and Sales
What we look for in an applicant:
Previous Operational Contact Centre Management and previous experience in Outsourcing / Service Partner Management in the Telco industy
Experience in managing Contracts & Commercials and/or P&L Telecoms industry
Successful track record of delivering quality, efficiency and KPIs and proven experience of leading, managing and motivating a team
Leadership, influencing both direct team and service partners, combined with excellent decision making skills
Strong stakeholder management skills
Excellent communication and report writing skills, in both German and English as a minimum
Requirement to travel on a frequent basis min 5 days per month
At Sunrise UPC, you will work in a dynamic and international environment where your commitment will make great achievements possible and you have a wide range of opportunities for further development. In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise UPC range.
Seize this opportunity to join us on our journey to actively help shape our future! We look forward to your complete online application.
Please note, that we only accept applications through our online tool.
