JOB DESCRIPTION

Job Description Summary

In this key role you will be on a mission to provide formal technical and clinical support during the sales process for our MRI systems in Switzerland, Germany and Austria. You will be providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives in your assigned region. The role will also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.

Job Description

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Our Imaging products empower healthcare professionals to better see inside the body, which helps improve the diagnosis, monitoring and treatment of disease.

Our Imaging teams develop the equipment that scans over a billion patients every year, enabling us to improve lives in the moments that matter.

Find out more about our MRI systems here!

This role is responsible for Switzerland as well as Germany and Austria and is homeoffice based in Switzerland!

Essential Responsibilities

• You will provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed


• You will develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships


• You will maintain and improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer


• You will support trade shows and professional conferences by performing product demonstration and promotion as well as customer training


• By using your market and product knowledge you will assist sales team in developing sales, marketing and customer service strategies


• You will produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

Your profile:
 

• You are a certified radiographer and have active professional clinical/technical certifications/registries necessary to scan live patients in a clinical environment 


• You have proven demonstrated current clinical MR scanning experience and proficiencies on current products/platforms 


• You bring strong computer skills in Microsoft Office Suite products


• You are willing to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows 


• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record


• You are able to communicate effectively in German as well as in English   

Desired Characteristics that can also be further developed "on-the-job" are:

• Strong presentation skills (public speaking and lecture experience desired)


• Demonstrated ability to understand and present complex material in understandable terms


• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations) 


• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)


• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)


• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve


• Team oriented with a customer satisfaction mindset


• Ability to multi-task effectively and manage multiple priorities at one time


• Willingness to be flexible/adapt to changing work environments


• Clinical experience in large hospital/university setting preferred


• Current GE product experience desired


• Fluency in other relevant language like French is a big plus

You are interested in learning more? Then please apply online. For any question upfront please reach out to our recruiter Carolin Krone on carolin.krone@ge.com. Please note that for Data Privacy compliance we are not able to accept any e-mail applications!

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE Healthcare – every moment matters

#LI-KRONE

Additional Information

Relocation Assistance Provided: No