We are looking for an experienced NLA Program Manager, who will be responsible for all the activities in relation to the design, development, deployment & enhancement of our new global CRM platform (Salesforce), Quotation platform (Apttus), Integration platform (Mulesoft) and configurators (e.g. Configit) with respect to the authorization, access and data visibility. The position will be based in Baden (Switzerland) and will require frequent travels to Zurich and abroad (mainly India and Poland). The overall target of the role is increased efficiency and effectiveness of the Marketing & Sales teams aligned to ABB’s global objectives, lead business adoption and maximize value realization of large investments done in dedicated technology platforms.
2018-12-11Mittleres Management / Senior Management•Overall design of the next level authorization process and user access across all functionalities
•Drive authorization concepts for the Salesforce and Apttus platform for the benefit of the Marketing & Sales team at ABB group level
•Lead continuous process improvement programs in authorization and access for the CRM, Quotation & Configurator platforms including identifying and selecting the required teams of local process owners, sub process owners and process experts as applicable to deliver the business needs in a multinational context encompassing more than 100 countries
•Facilitate process innovation including benchmarking with best in class industry references
•Engage and proactively coordinate with other process owners across the platforms
•Ensure best in class training and end user oriented documentation for authorization and access
•Keep the Program (ABB’s Future Customer Experience) governance & process framework updated
•Assist buildup of delivery teams in ABB Global IS delivery centers for Salesforce & Apttus technology in India and Poland
•Bachelor degree in computer science, engineering or mathematics with postgraduate or master degree in computer science, sales or marketing
•10+ overall professional experience with minimum 5 years’ experience in Salesforce & Apttus technologies, including Mulesoft integrations covering Cloud - Cloud and Cloud - On premises or similar platforms
•Proven experience in managing and delivering multiple projects in the context of a complex Global program while leading an international team across various countries, including Global external outsourcing partners
•Expertise in Industrial and Manufacturing end-to-end CRM & Sales process, including Quotation and Configurations
•Knowledge of product data and product structure configuration in the manufacturing space
•Working experience of product configurators (Configit) and Product Lifecycle Management is a strong advantage
•Ability to navigate in complex governance matrix between countries/regions, divisions/BUs and Functions
•Experience in working across various countries and strong understanding of diverse cultures (in particular Indian and European), preferably in the engineering and technology industry
•Ability and willingness for frequent travels to India and Poland
•Prior experience with ABB’s FACE program would be an advantage
•Fluent in English
Interested in joining the team? We look forward to receiving your application via the online careers portal (www.abb.com/careers). Please submit your CV and motivation letter in English – documents in other languages will not be reviewed.
HQ Talent Acquisition Team
ABB
Let’s write the future. Together
We reserve the right to withdraw the posting at any time.
ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com