Customer Success Manager
Self-Service CustomersLocation: St. Gallen, Switzerland

Hey! We’re looking for a Customer Success Manager who’ll take our self-service customers’ happiness to an all-time high.

The special thing about this role is that you support our self-service customers, which is kind of a contradiction (self-service <> support; understand?). Therefore, you’ll probably not go into a one-to-one relationship with each of them but mainly work on automation, based on data about their behavior and usage.

Your Job

You drive customer success.

• You work closely with our Growth and Product teams to identify ways to increase retention and upselling by identifying trends in user data, customer feedback, and market segmentation.


• You engage with customers using automation, message campaigns, self-service tools as well as giving live presentations and onboarding demos.


• You identify points in the user journey that present retention and upselling opportunities and test your hypotheses with experiments (message campaigns, product features, etc.).


• You create interactive training material designed for users to get the most use out of our solutions.


• You co-lead projects to identify technologies and services that benefit customers, our operations, and business objectives of the Customer Success Team and Frontify in general.

Your Skills

You’re both a data and a customer relations person.

• Ideally, you’ve got some relevant experience in data analytics, customer relations, and/or SaaS, branding, and “digital”.


• You’re a graduate in business, economics, communications, social sciences, or a similar field.


• You’re proficient in English (C2).


• You love to work with data and you can present/talk concisely.


• You’re an empathetic consultant and you can build trustful relationships.


• You've shown that you can initiate new things and get them done.


• You’re authentic, honest, intrinsically motivated, and responsible – a grown-up. :)

Your Benefits

Happiness :)

• An employer who treats you like a grown-up (freedom & responsibility).


• A place to be creative and get things done.


• The chance to work with inspiring brands and people.


• An opportunity to learn and grow with the company.


• Colleagues that feel like family.


• A cosy place in the heart of St. Gallen.

About us

We're Frontify! A fast growing startup based in St. Gallen, Switzerland. We're passionate about brands and people. With our SaaS solutions we aim to change the world of brands and improve the way how people work together.

We already have great customers like Lufthansa, Vodafone, Lego, etc. and with you on board, we will get our mission accomplished even faster!